Part Time Customer Service (20-25 hours per week) at TWE Nonwovens US Inc

Fort Wayne, Indiana, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Sep, 26

Salary

0.0

Posted On

24 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data Entry, Customer Support, Touch Typing, Microsoft Office Suite, Microsoft Word, Microsoft Excel, Problem Solving, Data Verification, Order Processing, File Organization

Industry

Textile Manufacturing

Description

Description JOB TITLE: Customer Service Associate PLANT: Fort Wayne – High Point – Schertz REPORTS TO: Customer Service Lead/ FW Materials Manager DEPT: Customer Service Description: We are seeking an accurate and detail-oriented Customer Service Data Entry Specialist. In this role, you will be the backbone of our database, ensuring customer records are up-to-date while providing friendly, efficient support to client inquiries. The ideal candidate possesses a quick and accurate typing speed, exceptional problem-solving skills, and a commitment to data confidentiality. Please note that this role will begin as a temporary assignment but has the potential to become a full-time, permanent position. Key Responsibilities Data Management: Input, update, and maintain customer account information and records into company software and databases. Customer Support: Respond promptly to customer inquiries, complaints, and requests via phone, email, and live chat, ensuring a high level of customer satisfaction. Data Verification: Review data for errors, correct discrepancies, and cross-reference information against source documents before finalizing entries. Order & Request Processing: Process Purchase Orders, Purchase Releases, Trial orders and all other customer order related documentation. File Organization: Scan, organize, and store physical and digital source documents in compliance with data privacy policies. Requirements Qualifications & Skills Experience: 1–3 years of experience in data entry, clerical administration, or customer support. Typing Speed: Proficiency in touch typing with high accuracy (typically 45+ WPM). Software Skills: Intermediate proficiency in Microsoft Office Suite (Word, Excel). Attention to Detail: Meticulous eye for spotting errors and maintaining data integrity. It is not intended that this job description include all details of the work functions inherent in this position, nor does it give exclusive titles to every function described. The position incumbent will perform work equal or lower classification, as required or directed, and perform work of high classification for training purposes, or as warranted by emergency circumstances.

Responsibilities

The role involves maintaining accurate customer records and databases while providing support via phone, email, and chat. Responsibilities also include processing purchase orders and organizing digital and physical documentation.