Based in Mildenhall, we are on online retailer, selling children’s gifts and toys. We are hiring a customer service administrator to process online & telephone orders and manage customer queries & complaints. You will need to have neat handwriting, be highly organized and able to follow specific systems and practices.
Previous experience in an office based administration / customer service role is essential.
To do well in this role you will need to be able to maintain composure and focus under pressure as well as have experience working with computers and office outlook in a busy office environment.

Education:

• A-Level or equivalent (preferred

Experience:

• customer service: 2 years (preferred

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Processing orders and order amendment requests.
• Responding promptly to customer inquiries.
• Communicating with customers via telephone and email.
• Acknowledging and resolving customer complaints.
• Having a good depth of knowledge of our products so that you can answer questions.
• Communicating and coordinating with colleagues as necessary.
• Dealing with customer returns and refunds
• Excellent verbal communication skills to clearly share and relay information
• Social Media Management following strict guidelines
  Join our team as a Customer Service Administrator and be part of a dynamic and customer-focused environment!
  Part Time Position - 3 Days a Week (Monday to Wednesday: 8.30am - 4.30pm)
  24 Days Annual Leave
  Salary and holiday entitlement are pro-rata
  Immediate Start
  Job Type: Full-time
  Pay: £26,000.00-£28,000.00 per year

Benefits:

• Casual dress
• Employee discount
• Free parking
• On-site parking

Education:

• A-Level or equivalent (preferred)

Experience:

• customer service: 2 years (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In perso