JOB OVERVIEW

We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. The ideal candidate will possess excellent communication skills and a passion for providing exceptional customer service. This role involves engaging with customers, addressing their inquiries, and promoting our products or services effectively.

EXPERIENCE

• Proven experience in a customer service role is preferred but not essential; we value a positive attitude and willingness to learn.
• Strong organisational skills with the ability to manage multiple tasks simultaneously.
• Excellent verbal communication skills in English; proficiency in Spanish or other languages is an advantage.
• Familiarity with upselling techniques and sales strategies is beneficial.
• Ability to work well under pressure while maintaining a calm demeanour.
  Join us in delivering outstanding service to our customers while growing your career in a supportive environment!
  Job Types: Part-time, Permanent
  Pay: From £12.21 per hour
  Expected hours: 20 per week

Schedule:

• Monday to Friday

Work Location: In perso

• Respond promptly to customer inquiries via phone, email, or chat, ensuring a high standard of customer service.
• Assist customers with product information, order processing, and troubleshooting issues.
• Upsell products and services where appropriate to enhance customer satisfaction and drive sales.
• Maintain accurate records of customer interactions and transactions in our database.
• Collaborate with team members to improve service delivery and resolve customer complaints efficiently.
• Demonstrate excellent phone etiquette while communicating with customers.
• Organise daily tasks effectively to manage time and workload efficiently.