Vivisol are currently hiring for a Part-Time Sleep Customer Service Coordinator at their modern office based in Manor Royal, Crawley. We are looking for someone to join our dynamic team to complete administration and data entry, as well as telephone support for patients, relatives and healthcare professionals.
We offer a generous package including; 33 days holiday (including BH), excellent training and development programs, enhanced maternity and paternity leave, as well as a starting salary of £15,925 per annum, increasing after successful probation.
Hours: 3pm-8pm, Monday to Friday
The ideal candidate will have previous customer service experience, ideally in a call centre/office environment, and all training will be provided.

EDUCATION, QUALIFICATIONS AND EXPERTISE REQUIRED:

• Will require a Standard DBS as part of onboarding process
• 5 GCSE including English language and Maths or significant relevant work experience

WHO WE ARE

Vivisol holds the NHS contracts for the provision of Home Oxygen services in the UK. The company is currently responsible for the installation and management of therapy solutions to over 23,000 patients. Over the last 18 months we have moved into the field of sleep disorders, and have now won significant contracts in this field, and are therefore expanding our services and team
“Working Together to Improve Lives by Inspiring Excellence in Home Healthcare” is at the core of what we do at Dolby Vivisol. The company focuses on continually improving its services, with the aim being to offer the NHS efficient, but sustainable, solutions.
Dolby Vivisol positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We are committed to hiring, developing and retaining the best people. We foster an inclusive culture that offers all our employees a ‘Place to Grow’.
Please visit our website for a copy of our job applicant privacy notice at dolbyvivisol.com
Job Types: Part-time, Permanent
Pay: £15,925.00 per year
Expected hours: 25 per week

Benefits:

• Company events
• Company pension
• Enhanced maternity leave
• Enhanced paternity leave
• Free parking
• On-site parking
• Referral programme
• Sick pay

Work Location: In perso

• To deal with enquiries from patients in an empathetic and effective manner
• To contact patients, and provide first line support to all patients requiring assistance, escalating to relevant colleagues when required.
• Provide first line support to all patients requiring assistance E-Mail, telephone, letter and SMS
• Process prescriptions at the time of receipt accurately, ensuring the correct equipment is given to the patient
• Investigate and resolve customer complaints and resolve complaints quickly and patiently
• Maintain thorough and accurate records
• Working with the other teams within the business to ensure a smooth process for all orders, these team include clinics, warehousing, finance and operations.