Part-Time Customer Service Representative at DeAngelo Contracting Services

Hazleton, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Aug, 26

Salary

0.0

Posted On

15 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Client Service, Phone Handling, Active Listening, Communication, Presentation Skills, Multi-tasking, Time Management, Lead Generation, Conflict Resolution

Industry

Construction

Description

Company Description DCS is a family owned and operated business with treating all employees like family at the core of our values. Our employees provide innovative, safe, and high-quality infrastructure/maintenance contracting services to State DOTs, railroads, and other commercial/residential customers across the entire United States. Employees receive generous compensation packages, employee engagement events & career development programs, just to name a few of the perks of being part of the DCS family! To provide quality service, we need top-of-the-line employees. That is why we offer great compensation, awesome benefits, and a work environment worth bragging about! Job Description Customer Service Responsibilities list: Manage large amounts of incoming phone calls Generate sales leads Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers Qualifications Requirements and skills Proven customer support experience or experience as a Client Service Representative Track record of over-achieving quota Strong phone contact handling skills and active listening Customer orientation and ability to adapt/respond Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively High school diploma Additional Information Come be a part of the DeAngelo family, today! DCS is an equal opportunity employer and complies with all hiring and employment regulations. In the event an ADA accommodation is needed, DCS is happy to help all employees achieve gainful employment in an atmosphere where they are appreciated and respected. DCS offers subcontracting services to government agencies as such, candidates may be subject to pre-employment screenings such as criminal background checks, pre-employment, post-accident & reasonable impairment drug screenings, motor vehicle record checks, etc. as such, DCS complies with all federal and state regulatory guidelines including the FCRA.

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Responsibilities

Manage high volumes of incoming calls to identify customer needs and build sustainable relationships. Handle complaints, process customer accounts, and meet sales targets and call handling quotas.