COMPANY OVERVIEW

Onsite Modular Storage is an Indoor Storage Facility located just north of Downtown Edmonton. We are dedicated to providing secure and accessible storage solutions while ensuring exceptional customer service.

SUMMARY

We are seeking a Customer Service Representative to join our team in Edmonton. In this role, you will be the first point of contact for our customers, ensuring their needs are met with professionalism and care. Your contributions will be vital in upholding our commitment to excellent service and customer satisfaction.

• Greet customers warmly and assist them with their inquiries.
• Manage phone calls and respond to customer emails promptly.
• Maintain accurate records through data entry and documentation.
• Promote services and upsell storage options to enhance customer experience.
• Handle customer complaints with empathy and provide effective solutions.
• Collaborate with the owner to improve service processes.
• Ensure the storage facility is clean, organized, and welcoming for customers.
• Stay informed about company policies and procedures.
• Lift and Carry small packages as required.
• Qualifications
• Proven experience in customer service or a related field.
• Strong communication skills in English.
• Ability to handle multiple tasks efficiently while maintaining attention to detail.
• Familiarity with data entry processes and basic computer skills.
• Excellent phone etiquette and interpersonal skills.
• A positive attitude with a focus on customer satisfaction.