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Part-time Customer Support for DTC Company (US-Based, Remote) at Paired

, , Mexico -

Full Time

Start Date

Immediate

Expiry Date

15 Dec, 25

Salary

0.0

Posted On

16 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Email Management, Live Chat, AI Chatbot, ChatGPT, Grammarly, Gmail, Shopify Admin, Tidio, Organized, Proactive

Industry

Outsourcing and Offshoring Consulting

Description

Paired is a global staffing and recruiting agency that pairs remote work with top-tier talent. We help individuals from around the world connect with great companies that are looking for their specific skill set. Our mission is to provide great jobs to talented people, no matter where they are located. Our client is looking for a full-time Customer Support Agent to join our growing team. You'll be the friendly, helpful voice behind our customer interactions—managing emails and live chats, supported by our AI chatbot Key Responsibilities: Respond to customer inquiries via email and live chat Help review past interactions and optimize support workflows Train and fine-tune our AI chatbot using ChatGPT Work closely with the team to enhance the overall customer experience Fluent in English (written and spoken) Advanced experience using ChatGPT Proficient with Grammarly Expert-level Gmail skills Familiarity with Shopify Admin (preferred) Bonus: Experience with Tidio (chat software) Organized, proactive, and available for 40 hours/week during PST business hours Able to work 20-25 hours/week Full-time Competitive Salary in USD Work From Anywhere

Responsibilities

The Customer Support Agent will respond to customer inquiries via email and live chat, managing interactions with the help of an AI chatbot. They will also review past interactions and work closely with the team to enhance the overall customer experience.