Start Date
Immediate
Expiry Date
17 Nov, 25
Salary
24.41
Posted On
18 Aug, 25
Experience
1 year(s) or above
Remote Job
Yes
Telecommute
Yes
Sponsor Visa
No
Skills
Stressful Situations, Ged, Windows, Active Directory, Writing, Macos
Industry
Outsourcing/Offshoring
Are you a skilled PC technician with a passion for helping people? Looking for a junior/associate-level IT job with the flexibility to suit your needs? If so, we want you on our team! We are DOTComm, the IT Shop for Douglas County and the City of Omaha. Continue reading to learn more about this part-time opportunity today!
POSITION SUMMARY
This position is responsible for answering service desk calls, creating tickets, providing basic support to customers on technology requests/incidents, and accurately documenting the call and resolution. Escalates tickets to next-level technicians as needed and communicates system outages to management. The position also requires excellent judgment in customer service, customer relations, and teamwork.
REQUIREMENTS
Education
Minimum of a High School diploma or GED required.
Experience
Minimum of two (2) years’ experience in a customer service support role with 1 year providing desktop/laptop device support using current technologies.
Certificates & Licenses
Related industry certifications are a plus!
Other Requirements
How To Apply:
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