QUALIFICATIONS/EDUCATIONAL REQUIREMENTS/CERTIFICATION REQUIREMENTS

• High School Diploma or equivalent.
• 2 years’ experience supervising in a fine dining and or full service retirement living environment preferred.
• Serving it Right and FOODSAFE – level I certifications required.
• First Aid Certificate an asset.

KNOWLEDGE, SKILLS, ABILITIES/EXPERIENCE REQUIREMENTS:

• Proven ability to multi-task and prioritize.
• Effective written and verbal communication skills.
• Experience in staffing and scheduling, training, education, staff development, performance management and mentorship of a serving team.
• Demonstrates good judgement, problem solving and decision making skills.

• Under the direction of the Hospitality Manager, the Dining Services Coordinator supervises and provides leadership for the dining services team.
• Fosters and promotes new initiatives; implements policies and procedures; schedules and assigns work and monitors and evaluates service delivery.
• Participate in the planning and prioritizing of both short term and long term service goals.
• Coordinates all daily operations in the dining areas
• Works Collaboratively with General Manager and Hospitality Manager to ensure excellent customer service during special events hosted by the Lakeside Manor Retirement Residence.
• The Dining Services Coordinator collaborates with General Manager and Hospitality Manager to develop, revise & evaluate hospitality service delivery within the dining area.
• Obtains input from tenants and guests and disseminates information related to hospitality services and participates in Chef meetings to aid in improving dining services.
• Responsible for the training, staff development, performance management and mentorship of all serving staff.
• Directs staff during meal service and maintains service consistency while exceeding guest and tenant expectations.
• Openness to change and ability to communicate new ideas to the dining service team effectively.
• Demonstrates well developed problem solving and decision making skills with good judgement. Proven ability to work well under pressure, prioritize, adapt to changing needs, and multi-task effectively.
• Champions hospitality quality improvement initiatives by conducting service audits, interpreting results & making recommendations for improvement to the General Manager & Hospitality Manager.
• Actively serves in the dining room, wine bar, sports lounge, oversees the overall dining experience for the tenants and guests.
• All other duties as assigned