Part-time Duty Manager (28-32H/week) at Moco Museum London Ltd.

Barcelona, Catalonia, Spain -

Full Time

Start Date

Immediate

Expiry Date

06 Oct, 26

Salary

0.0

Posted On

09 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

People Management, Visitor Flow Optimization, Team Leadership, Customer Service, Operational Coordination, Conflict Resolution, Staff Coaching, Health and Safety Compliance, Facility Maintenance, Spanish Fluency, English Fluency, Event Support, Reporting, Interpersonal Communication, Decision Making, Time Management

Industry

Museums;Historical Sites;and Zoos

Description

IN ART WE TRUST Moco isn’t like any other museum. We started in Amsterdam, expanded to Barcelona, and after receiving +5 million visitors are now shaking things up in London. Our goal? To make art, fun, bold, and for everyone. At Moco, we showcase work by icons like Basquiat, Warhol, Kusama and street legends like Banksy, whose art challenges power and speaks to the people. We celebrate the voices that are not always found in traditional museums, from the streets to the digital world and beyond. Our spaces are filled with immersive art, powerful messages and a playful spirit. We believe in breaking the rules, thinking differently, and making art that connects with real life. Our team is made up of curious, passionate people who love creativity, community, and doing things with heart. You don’t need to be an art expert, just open-minded, energetic, and ready to be part of something exciting. THIS IS YOU As a Duty Manager at Moco Museum Barcelona, you are responsible for overseeing and coordinating all floor activities, including assisting visitors and providing guidance, mentorship, and support to Junior Duty Managers and the Floor Crew. It is your responsibility to oversee and coordinate all floor activities, including assisting visitors and providing guidance, mentorship, and support to Junior Duty Managers and the Floor crew. You play a key role in the efficient and effective operation of the museum, taking a proactive lead in maintaining smooth daily operations. A core responsibility of this role is the active management and optimization of visitor flow and the overall visitor journey, ensuring a seamless, engaging, and well paced experience from entry to exit. This includes anticipating peak times, managing capacity, resolving bottlenecks, and continuously improving the way visitors move through and experience the museum. This position supervises the museum’s day-to-day activities, ensuring the highest standards of visitor experience, crew management, and facility maintenance. You will work closely with multiple departments to align operational needs, streamline communication, and strengthen the overall functionality and readiness of the museum. KEY RESPONSIBILITIES Visitor Experience Ensure a consistently high level of customer service and visitor satisfaction throughout the entire visitor journey. Monitor, manage and optimise visitor flow and museum capacity. Resolve visitor concerns and operational issues quickly and professionally. Ensure exhibition spaces and visitor areas meet Moco's presentation standards at all times. Support the achievement of visitor satisfaction and online review objectives. Team Leadership Lead, coach and support the Museum Host team during every shift. Deliver daily operational briefings and assign responsibilities. Foster a positive, respectful and collaborative working environment. Support onboarding and training of new team members. Monitor performance, provide constructive feedback and uphold operational standards. Operations & Compliance Coordinate daily museum operations, including opening and closing procedures. Ensure compliance with health and safety regulations and internal emergency procedures. Act as the first point of escalation for operational incidents and emergencies. Monitor cleanliness, maintenance and facility standards throughout the museum. Support the operational delivery of private events when required. Planning & Administration Complete operational reports and shift handovers accurately. Maintain operational procedures, manuals and internal documentation. Coordinate with other departments to ensure effective communication and execution. Report maintenance issues, operational risks and visitor feedback. Contribute to continuous improvements in operational efficiency. Commercial Support Support retail performance and museum commercial initiatives. Collaborate with the Sales and Marketing teams on promotions, partnerships and visitor offers. Identify opportunities to improve operational efficiency and the visitor experience. Contribute to the successful execution of events and commercial activities. Actively support the achievement of museum-wide business objectives. Lead-by-Example At Moco, leadership is built on ownership, accountability and service. As a Duty Manager, you are expected to: Lead by example in every interaction. Take ownership of challenges and resolve them proactively. Make confident, informed decisions in a fast-paced environment. Be present on the museum floor, supporting both visitors and your team. Communicate openly, respectfully and professionally. Build trust through consistency, fairness and integrity. Coach and develop colleagues through regular feedback. Continuously look for opportunities to improve operations and the visitor experience. REQUIREMENTS At least 3–5 years of experience in a comparable people-management role, ideally within hospitality, tourism, retail, leisure or a cultural attraction. Proven experience leading teams and coordinating daily operations. Strong leadership skills with the ability to motivate, coach and develop others. Excellent organisational skills with the ability to prioritise tasks and manage multiple responsibilities. Strong communication and interpersonal skills with a collaborative approach to problem-solving. A proactive mindset and the confidence to make decisions under pressure. Fluency in Spanish and English is required. Additional languages are a plus. Flexible schedule, including weekends and public holidays. WHAT MOCO OFFERS Beneath our brand’s surface, at Moco Museum we are a team that thrives on creativity, inclusivity and collaboration. Each of us brings unique ideas, experiences and perspectives that shape the way we work, adapt and grow. Always building something new and forward-looking, giving you the chance to develop your career while being part of a Company that embraces change and celebrates fresh ideas. We approach challenges and successes together, with a mindset of continuous learning and innovation. Beyond the work itself, we create space to connect and enjoy our time as colleagues, from Friday drinks to team-building activities, making Moco a workplace where our people feel involved and motivated. Here you will find more than just a job, you will find a place to belong. In addition, we provide the following benefits: Permanent part-time contract (25 hours per week). Competitive salary. A high-energy work environment that will keep you on your toes and inspire you to think outside the box. A fun social calendar of internal team events. Exclusive discounts on merchandise and museum admission for you and your loved ones. Opportunities to develop yourself and bring your ideas to life. Plenty of celebrations along the way. HOW WOULD YOU OPERATE WITHIN OUR TEAM? IN YOU WE TRUST Are you looking for a career that is challenging, but more importantly, rewarding? Do you think you have the Moco DNA? Did the job description speak to you? If you are nodding yes, then Moco Museum might just be the place for you. Please apply with your CV and/or a cover letter showing us why you would be a great fit for this role. Your place at Moco is waiting for you. About us From the bustling Museumplein of Amsterdam to the charming Gothic Quarter of Barcelona, and now, steps away from Marble Arch in the heart of London - Moco Museum is the global hub of art lovers and the art curious. This is the proud home to modern classics by the likes of Jean-Michel Basquiat, Andy Warhol, Yayoi Kusama, KAWS, Marina Abramović, Keith Haring, Kehinde Wiley and Tracey Emin, as well as new immersive wonders by contemporary stars. Across all areas of the museum, at Moco we work together to connect millions of viewers to carefully curated collections that inspire us all to defy expectations, follow our hearts and dream harder. Every day, our vision evolves and our reach grows. We trust in art as the vehicle to transport our collective consciousness into a more free, enlightened state. We are bold, pink, disruptive and playful – we are Moco.

Responsibilities

Oversee daily museum floor operations, managing visitor flow and ensuring a high-quality visitor experience. Lead and mentor the Museum Host team while coordinating with other departments to maintain facility standards and operational efficiency.