WHAT WE’RE LOOKING FOR

• A passion for customer service: You genuinely enjoy helping people and going the extra mile to make their experience with Tegen Accessories delightful.
• Excellent communication skills: You can communicate clearly and effectively, both verbally and in writing, demonstrating empathy and professionalism.
• Strong organisational skills and attention to detail: You are meticulous in your work and can manage multiple tasks efficiently, ensuring accuracy in all aspects of order fulfilment and customer interactions.
• Problem-solving aptitude: You are adept at identifying issues and devising practical solutions in a timely manner, always prioritising the customer’s satisfaction.
• Tech-savviness: You are comfortable using e-commerce platforms, customer service software, and other relevant digital tools.
• Team player: You collaborate effectively with colleagues and external partners to achieve shared goals and contribute to a positive and supportive work environment.

DESIRABLE SKILLS AND EXPERIENCE

• Previous experience in an e-commerce or customer service role.
• Familiarity with inventory management systems.
• Basic knowledge of e-commerce platforms like Shopify.
• An interest in sustainable and luxury products.

ABOUT THE ROLE

Are you passionate about beautiful, high-quality accessories and delivering exceptional customer service? Tegen Accessories, a leading online retailer specialising in luxury, sustainable French hair accessories, is seeking a motivated and organised Part-time E-commerce Fulfilment and Customer Service Assistant to join our close-knit team in Brighton. You’ll play a vital role in ensuring every Tegen customer receives their exquisite accessories promptly and enjoys a seamless, luxurious shopping experience, from browsing our collection to receiving and styling their order.
This is a dynamic and varied role that combines the essential functions of efficient order fulfilment with delivering outstanding customer service. You’ll be a key part of our online operations, contributing directly to customer satisfaction and the continued growth of our brand, which is built on quality, sustainability, and exceptional service.

KEY RESPONSIBILITIES

• Order processing and fulfilment: Accurately pick, pack, and prepare orders for shipment, ensuring timely dispatch.
• Inventory management: Maintain accurate inventory records, assist with stock replenishment, and help track stock levels.
• Customer communication: Respond promptly and professionally to customer inquiries via email, phone, live chat and social media, addressing customer concerns and providing information about our products.
• Returns management: Process returns and exchanges efficiently and according to our 90-day returns policy.
• Problem-solving: Proactively identify and resolve order-related or customer service issues, ensuring a positive experience for each customer.
• Ad-hoc support: Assist with other e-commerce tasks as needed, such as updating product listings.