You’re a natural leader, have experience in the hospitality industry, and you are looking for a challenge. Shorelines Casino Thousand Islands has an opportunity for you as a FOOD & BEVERAGE SUPERVISOR. Under the direction of the Manager, Food & Beverage, this position is responsible for overseeing the day-to-day activities of the front-of-house Food & Beverage operations at a multi-venue location.

SUCCESSFUL CANDIDATES WILL DEMONSTRATE THE FOLLOWING QUALIFICATIONS:

• People-focused and committed to service excellence
• Proactive and solution-oriented with a drive to succeed
• Secondary School Diploma
• Post-Secondary education in hospitality or suitable combination of education and experience
• Minimum 2 years Food & Beverage experience
• Minimum 2 years’ experience in a lead or supervisory role
• Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
• Computer literacy in MS Office; POS experienceSmart Serve certification

• Exceeds guest expectations by providing outstanding customer service
• Helps create an engaged work environment by choosing positivity and fun, recognizing excellent peer performance, and by caring about and supporting our colleagues every day
• Oversees the front of house F&B operations on a shift basis of a multi-venue location; assists with the development of performance objectives and delivers performance reviews for direct reports as necessary
• Schedules and supervises employees; verifies time and attendance; assigns shift work assignments; ensures appropriate coverage while minimizing operating costs
• Completes shift reports for management and for the next shift; tracks quality and guest issues and reports to management
• Assists with the screening and selection of new hires; organizes and tracks training progress
• Assesses guest alcohol consumption to determine removal or restriction decisions and delivers message to guest.
• Orders front of house supplies as required; may participate in monthly inventory count
• Performs front line F&B duties as required (Coffee Cart Server, Bartender, Expediter)
• Offers F&B expertise to internal and external customers
• Liaises and communicates effectively with all appropriate operational departments and employees
• Develops and cultivates strong working relationships with all stakeholders: guests, management, employees and vendors
• Ensures adherence to all policies and procedures, motivates and leads by example, and provides a learning environment while establishing a safe and welcoming work environment for all employees and guests.
• Actively participates in and shares responsibility for the recruitment and hiring process.
• Ensures compliance with licensing laws, health and safety and other statutory regulationsPerforms other duties as assigned or directed