PART-TIME GUEST EXPERIENCE ASSOCIATE AT THERMEA SPA VILLAGE WHITBY

We have taken the spa experience and transformed it into a wellness village. Thermea Spa Village Whitby is familiar, feels like home, and allows its guests to escape the hectic pace of modern life. Our spa village is the first of its kind, with state-of-the-art installations and, at its core, buildings reminiscent of a distant past when life was strongly connected with nature and steeped in traditions. Our spa village, a twist on traditional spa culture, combines unique experiences inspired by rituals found around the globe with a distinctively Canadian character—a peaceful hideaway for our guests not too far from home.

WE ARE SEEKING A PASSIONATE GUEST EXPERIENCE ASSOCIATE IN WHITBY, ONTARIO TO JOIN OUR VILLAGE.

Find your place at Thermea spa village Whitby.

WHAT WE NEED

Reporting to the Manager, Guest Experience, the Guest Experience Associate welcomes, assists and advises guests on the thermal cycle, its benefits, and all available services and experiences while contributing to exceptional guest experiences. The Guest Experience Associate is also responsible for ensuring the up keeping of the premises, in accordance with organizational standards.
You will support the elevation of our culture through the lens of our pillars: The best in wellness | The feeling of somewhere else | A trouble-free experience | In a natural state.

• Welcome and check-in guests;
• Respond to inquiries regarding services and facilities;
• Process various payment methods;
• Maintain adequate par stock of supplies and accessories;
• Maintain cleanliness of the reception area, lobby, entrance hall, pavilions, , common areas and locker rooms;
• Assist guests ensuring the guest experience is impeccable, according to the standards dictated by the brand;
• Participate in service recovery where necessary
• Seek to identify and understand guests needs and strive to satisfy meet or exceed them;
• Maintain guest experience throughout the sauna village, ensuring spa standards are being met;
• Weekly site artisan shifts which involves being outside for the duration of your shift, in any weather, to enforce sauna etiquette and spa village rules;
• Work alongside other departments to ensure a seamless overall guest experience;
• Performs other related duties.