DESCRIPTION

Wray Ward is seeking a proactive, tech-savvy part-time Help Desk Apprentice to support our dynamic creative agency. This entry-level, hands-on opportunity is ideal for someone eager to gain real-world IT experience in a collaborative and fast-paced environment. You’ll assist with day-to-day technical support across the agency, helping our team stay connected, productive, and problem-free.

REQUIREMENTS

• At least 1 year of relevant technical experience (academic or professional), and/or
• Current enrollment in or recent completion of a technical training program, associate’s degree, or similar coursework in information technology, computer science, or a related field
• A strong interest in technology and a desire to grow your IT knowledge
• Excellent communication and customer service skills
• Familiarity with Mac and Windows operating systems
• Exposure to platforms such as Zoom, Google Workspace (G-Suite), and Microsoft Office Suite
• Basic troubleshooting skills with the ability to follow step-by-step instructions
• A detail-oriented mindset and willingness to learn in a fast-paced environment
• A collaborative, can-do attitude
• Availability to work on-site in Charlotte
  This job description serves as an overall summary of responsibilities for the position outlined. Please note it is subject to change with specific expectations associated with the position.

• Provide first-level technical support to internal staff via in-person, email, and chat interactions
• Assist with setup, configuration, and troubleshooting of hardware and software on both Mac and PC systems
• Support common platforms including Zoom, Google Workspace (G-Suite), MS Suite, and agency-specific applications
• Help manage user accounts, permissions, and access across various systems
• Maintain IT equipment inventory and assist with hardware swaps, upgrades, and repairs
• Collaborate with the Technology Senior Director to document procedures and create user guides for common support issues and trainings
• Learn and grow through hands-on training, mentorship, and exposure to agency operations and tools