ADDITIONAL INFORMATION

Job Number25065455
Job CategoryAdministrative
LocationSingapore Marriott Tang Plaza Hotel, 320 Orchard Road, Singapore, Singapore, Singapore, 238865
SchedulePart Time
Located Remotely?N
Position Type Non-Management

JOB SUMMARY

Respond quickly and efficiently to all reservations-related requests made by prospective hotel guests, corporate bookers, city guests and co-workers. Promotes food and beverage sales through phone contacts and maintains a good relationship with business contacts. Assist the Restaurant Reservations Sales Supervisor to ensure the smooth operation of the department. This includes monitoring the department activities and development, recommending changes when necessary to improve quality of work.

JOB DESCRIPTION

1. Communicates and process No-Show/Cancellation charge or refund.
2. Handling of guest’s complaints and resolving guest’s issue when required or share with your superior.
3. Responsible for other administrative duties (e.g. preparation of reports and data collection) as assigned by the Restaurant Reservation Sales Supervisor if required.
4. As and when required, support Restaurant Reservations Sales Supervisor in ensuring smooth operations, including sufficient phone coverage, daily duties distribution, obtain and inform briefing notes.
5. Discharges function in accordance with the hotel policy.
6. Any other duties as may be assigned from time to time.

JOB REQUIREMENTS

• At least 1 year of relevant experience with hotel Rooms/F&B reservations background.
• Great customer service, communication, multi-tasking & interpersonal skills.
• A great team player.
• Up to 5 days’ work week, including weekends & public holiday.
• Able to fulfil at least 5 hours a day.
• Able to commit at least 6 to 8 months from May 2025 onwards.
• S$14.00 per hourly rate.
• Able to start work within short notice period.
  Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
  JW Marriott is part of Marriott International’s luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

1. Processing, follow-ups and reconfirmations for all reservations
2. Take charge of the systematic and orderly filing the restaurants.
3. Keeps the Restaurant Reservations Sales Supervisor informed of daily/ last minute group reservations development and closely co-ordinates with the Restaurant Reservation Super-visor for system updates and forecast changes.
4. Maintain an effective trace system for all bookings to ensure timely follow-up is done in-cluding reconfirmation.
5. Liaise with the Restaurant Manager or Guest Service Executive for seat assignments.
6. Assists in the group’s preparations and if required during office hours and co-ordinate with the group/ tour leader or organiser for any special arrangements (as and when needed).