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Part Time Hotel Front Desk Agent at DoubleTree (Hilton San Antonio Airport)

Roseville, Minnesota, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Jun, 26

Salary

17.57

Posted On

18 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Check-in, Check-out, Complaint Resolution, Billing Management, Reservation Management, Phone Etiquette, In-person Interaction, Online Reservation Handling

Industry

Hospitality

Description

Description Working in the hotel industry is an amazing, fun, and hospitable experience. Do you love working with amazing people & customers? Join our team at the DoubleTree by Hilton Hotel where we have our full-service restaurant, Axel's Steakhouse, several banquet options to accommodate any party size, and 254 hotel rooms. The team-building work atmosphere allows you to develop prosperous work relationships, with paid training, team member appreciation events and several employee recognition programs and so much more!! What you'll be doing: Assisting guest with check-in and check-out Respond to guest issues and complaints in a friendly timely manner Managing a checklist consisting of billing, requests, VIPs, and room balancing tasks Assisting with limited coffee shop services Ability to Stand for entire shift Managing in-person, online, and phone reservations/inquiries What we offer: Hilton discounted travel benefits for you, your family, and your friends! 50% off our on-site restaurant Free meal during your shift 401(k) with company match if hours worked is over 1,000 during a calendar year On the job Training Requirements Position Type/Expected Hours of Work Open Availability AM and PM Shifts Some Holidays are required Starting Wage is $ 17.57 Flexible Schedule with weekend and holiday availability required. Customer Service (1 Year) Hotel Experience (Preferred) Pep knowledge a plus, but not required

Responsibilities

The agent will be responsible for assisting guests with the entire check-in and check-out process, promptly addressing any guest issues or complaints in a friendly manner. Key tasks also include managing various checklists related to billing, requests, VIPs, room balancing, and handling reservations via phone, online, and in-person.