ABOUT US:

Nestled along the Pacific Coast, La Bahia Hotel & Spa celebrates its dramatic setting where the tip of Monterey Bay touches Sana Cruz’s coveted Main Beach. Steeped in the romantic beauty of Spanish-Mediterranean architecture, locals and travelers alike will savor globally influenced cuisine, cocktails and wellness rituals infused with the region’s agricultural bounty and coast-cultured Spirit.

SUMMARY:

The Night Auditor is a professional who thrives in the unique overnight environment, where independent problem-solving meets the standards of luxury hospitality. This role is responsible for performing the dual function of providing attentive service to our nocturnal guests while managing complex night audit processes. By delivering impeccable service, the Night Auditor will uphold La Bahia Hotel & Spa’s service standards (inspired by Forbes) while elevating our beachfront property.
This role has a start date of 7/28/2025.

QUALIFICATIONS:

• (2/3) years or more minimum experience in Front Desk/Night Auditor role in a luxury hotel and/or resort.
• Ability to work overnight shifts (11pm-7am or similar schedule), weekends, and holidays
• Capability to stay alert and focused throughout the night
• Ability to work independently
• Endurance to stand for long periods and walk moderate distances
• Cash handling and basic accounting skills required
• Proficiency in property management systems preferred (Microsoft Office, Opera, Alice, etc.)
• Excellent communication skills and customer service skills
• Fluent in English (additional languages highly preferred)
• Ability to maintain composed under pressure
• Occasional light lifting (up to 25 lbs)
• Highly organized with the ability to multitask in a fast-paced environment
  This role offers a dynamic work environment where your contributions directly impact the guest experience. If you are dedicated to personalized service, guest satisfaction, and enjoy working in a high-end atmosphere, we invite you to join our Front Office team at La Bahia Hotel.

DUTIES/RESPONSIBILITY:

• Provide polished, attentive service to all overnight guests with professionalism
• Handle late arrivals, early departures, and night guest requests with luxury-level care
• Resolve overnight guest concerns with immediate and effective solutions
• Maintain complete knowledge of all hotel services, room types, and emergency procedures
• Execute full night audit process including: balancing all hotel departments’ financial transactions; verifying room rates and charges; posting room and tax charges; generating daily financial reports
• Identify and resolve any discrepancies in accounts
• Prepare and distribute daily operational reports to management
• Monitor property security systems throughout shift
• Conduct periodic overnight property walks
• Enforce hotel security protocols
• Serve as first responder for overnight emergencies
• Complete end-of-day financial closing with 100% accuracy
• Process no-show reservations and update housekeeping status
• Prepare morning reports for management review
• Maintain thorough shift logs and communication records
• Uphold all service standards during overnight operations
• Maintain impeccable grooming standards, wearing the assigned uniform exactly as specified (proper fit, cleanliness, and presentation at all times
• Wear the official hotel lapel pin prominently as part of the uniform requirement, unless embroidered onto uniform
• Perform all other duties that may be assigned as needed by your manager
  The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

CATEGORY EXAMPLES BUSINESS PURPOSE

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3. To obtain and verify background check and references; and
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Employment History
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Education Information
Information from resumes regarding educational history; transcripts or records of degrees, vocational certifications, licenses obtained
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If you become employed by the Company, the Company will notify you of additional categories of Personal Information that it collects, receives, and maintains for business purposes