The City Hotel group is looking for a polite, friendly, well presented team player who is committed to excellent customer service and always giving 100% to each task. If this describes you then we want to hear from you.
Working 4 days per week, including weekends on a rota basis and also holiday cover when required. Must have the ability to be flexible with regards to hours and days available to work. Hours are generally 3pm-9pm. This post is for 6 - 12 months period to cover maternity leave, with the possibility of becoming permanent.

Requirements:

• A proven background in administration/customer service/cash handling is preferable
• Good numeracy and IT skills are essential
• Excellent communicator, both verbally and in writing
• The ability to multi-task in a fast paced environment and remain calm under pressure
• Must be able to work well on own and confident in using own initiative

Reception duties include:

• Cash Reconciliation
• Processing telephone and email enquiries - accommodation and functions
• Checking guests in/out and responding to all guest enquiries and requests
• Cash handling including balancing floats and End of Shift/Day
• Being the first point of contact to all guests and visitors entering the hotel
• Complaint handling and resolution
• Processing Internet Bookings
• All related administrative tasks

Job Types: Part-time, Maternity cover
Job Types: Part-time, Temporary
Contract length: 6-12 months
Pay: £10.00-£12.21 per hour

Benefits:

• Discounted or free food
• Employee discount
• Free parking
• On-site parking

Work Location: In perso

• Cash Reconciliation
• Processing telephone and email enquiries - accommodation and functions
• Checking guests in/out and responding to all guest enquiries and requests
• Cash handling including balancing floats and End of Shift/Day
• Being the first point of contact to all guests and visitors entering the hotel
• Complaint handling and resolution
• Processing Internet Bookings
• All related administrative task