Part-time Information Technology Graduate Assistant at Loyola-Notre Dame Library

Baltimore, Maryland, United States -

Full Time

Start Date

Immediate

Expiry Date

20 Aug, 26

Salary

21.3

Posted On

22 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Hardware Troubleshooting, Software Troubleshooting, Inventory Management, Technical Documentation, Customer Service, Problem Solving, Analytical Skills, Interpersonal Communication, Collaborative Work

Industry

Higher Education

Description

Description The Information Technology Graduate Assistant supports Loyola Notre Dame Library’s educational technologies, makerspace tools, and staff hardware and software. This role provides support for staff and library technology, including troubleshooting issues and assisting with technology inventory maintenance. The part-time assistant sets up, maintains, and removes hardware as needed. This position assists in maintaining a technology inventory, creating documentation, organizing library hardware storage, and providing assistance for staff, patrons, classes, and events. Position Responsibilities: Provides technical support for library patrons and staff, including troubleshooting hardware and software issues and maintaining computer systems; Provides support for library staff technology challenges and ensures issue resolution; Assists in the management, tracking, and optimization of technology assets to ensure accurate and up-to-date records in SysAid and in hardware storage; Assesses the effectiveness of automated technology updates and other processes; Assists in developing and maintaining library technology documentation; Assists in implementing new technology and providing support and guidance to staff during the transition. Education and Experience: Bachelor’s degree, commensurate experience, or commensurate certificate in information technology, computer science, or related field. Requirements Demonstrated interest in providing technical support in an office setting and learning and implementing technical procedures; Ability to take initiative and work independently and collaboratively; Excellent problem-solving and analytical skills; Ability to thrive in a dynamic work environment and demonstrate a commitment to continued learning and development; Strong interpersonal and communication skills, with the ability to work effectively with diverse groups of people; Demonstrated excellent customer service skills when interacting with faculty, staff, students, and community members. About the Library: The Loyola Notre Dame Library, located in northern Baltimore City, is a member of the University System of Maryland and Affiliated Institutions (USMAI) and serves Loyola University Maryland and Notre Dame of Maryland University. The library serves as an integral part of the campuses by providing information services and resources to support the academic programs and educational concerns of the two institutions. Loyola University Maryland, a member of the Association of Jesuit Colleges and Universities, is recognized for excellence in teaching and learning, and Notre Dame of Maryland University is a leader in intellectual and professional excellence in tandem with service to others. The Library serves a total student population of 5,525 FTE that includes 4,406 FTE at Loyola and 1,119 FTE at Notre Dame. Successful candidates will be subject to a pre-employment background check. Beyond meeting fully its legal obligations for non-discrimination, the Loyola Notre Dame Library is committed to building a diverse and inclusive community where members from all backgrounds can live, learn, and thrive. Candidates must be able to provide proof of eligibility to work in the United States. No visa sponsorship is offered. The Loyola Notre Dame Library is an equal opportunity employer and does not discriminate on the basis of race, color, national and ethnic origin, religion, sex, sexual orientation, disability, or age. Learn more about LNDL’s strategic plan and mission, vision, and values. Application Procedures: Please apply at Loyola-Notre Dame Library Inc - Job Opportunities. Review of applications will begin immediately, and the position will remain open until filled. Please complete our application process by including a resume, cover letter, and a list of three professional or academic references.

Responsibilities

The assistant provides technical support for library patrons and staff, focusing on troubleshooting hardware and software issues. They are also responsible for managing technology assets, maintaining inventory records in SysAid, and creating technical documentation.