Part-time Intake Case Coordinator at Axiom Medical

The Woodlands, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

27 Jun, 26

Salary

0.0

Posted On

29 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Screening Support, Answering Phones, Information Taking, Communication, Escalation, Database Management, Case Assignment, Medical Staff Assignment, Administrative Duties, Relationship Building, Initial Assessments, Call Center

Industry

Plastics and Rubber Product Manufacturing

Description

Title: Intake Case Coordinator (ICC) Classification: Non-Exempt Manager: Operations or Team Manager Duties: The Intake Case Coordinator (“ICC”) is an integral member of Axiom’s Ops Support – Central Services Department (“CS”). The ICC will play a key role in providing customer service and screening support to the employees of Axiom’s clients. The ICC will be accountable for answering phones and taking information on new incidents/injuries, communicating, and escalating necessary information, and working with company databases. Additionally, the ICC will have other duties and responsibilities as determined from time to time by the Operations or Team Manager. Essential Functions: The essential functions of the ICC are to: Assign new cases to medical staff in accordance with corresponding licensing laws Provide excellent customer service in a fast-paced environment Performing administrative duties to multiple departments as needed, in accordance with Service Level Agreements where applicable Developing and maintaining cooperative and professional relationships with fellow employees, supervisors, and leadership from various departments Perform initial assessments of intake calls Qualifications: The successful candidate should have a combination of demonstrated experience and education that is equivalent to 1 year with a focus on call center, customer service or related fields. Physical Requirements: Regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard reach, Specific vision abilities required by this job include close vision requirements due to computer work, Light to moderate lifting is required Regular, predictable attendance is required This is a remote position.

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Responsibilities

The Intake Case Coordinator will provide customer service and screening support by answering phones, taking information on new incidents or injuries, and communicating necessary information to relevant parties. Essential functions include assigning new cases to medical staff and performing initial assessments of intake calls.