Part Time Non- Licensed Service Representative (University of Cincinnati St at Western & Southern Financial Group

Cincinnati, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

11 Apr, 26

Salary

0.0

Posted On

11 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Keyboarding Skills, Attention to Detail, Problem Solving, Multitasking, Data Entry, Microsoft Outlook, Microsoft Word, Microsoft Excel, Compliance, Regulatory Requirements, Service Transactions, Flexibility, Professionalism, Listening Skills, Service Acumen

Industry

Financial Services

Description

Overview The Part-Time Non-Licensed Service Consultant represents the Enterprise Engagement Center (EEC) and supports Gerber Life providing exceptional service to existing customers. Processes transactions and ensures customers' needs are met via inbound and outbound calls. Schedules: We are currently looking for students who are available to work part-time, approximately 15 hours per week, preferably during the days of Tuesday, Thursday, and Friday, between 10:00 AM and 7:00 PM. Responsibilities What you will do: Responds to customer inquiries via inbound and outbound service telephone interactions to address a variety of customer inquiries which include, but are not limited to, processing payments, resolving billing issues, and policy change requests. Handles customer inquiries in a positive and professional manner consistent with compliance and regulatory requirements. Acts as liaison between customers and internal departments. Required to utilize multiple administration systems to service clients. Performs other duties as assigned. Complies with all policies and standards. Qualifications High School Diploma High school diploma or GED; actively enrolled in their respective secondary education institution (Required) Ability to consistently work scheduled shifts of 15-29 hours per week Demonstrated flexibility and ability to easily shift based on business need as required Excellent verbal communication skills Keyboarding skills with attention to detail and high accuracy Ability to follow documented procedures and execute transactions according to steps identified with low need for assistance Ability to identify when documented procedures fail or produce unexpected results and escalate to supervisor accordingly. Proficient in outlook, word, excel, access database. Ability to obtain home state life & health insurance license (Required) High School Diploma or GED - (Required) Aptitude for customer service with the ability to discuss information in a customer-friendly manner. Preferred Process business transactions at conversational speed. Preferred Proven strong and accurate business English, verbal and written communication skills (grammar and spelling). Preferred Proven excellent listening skills. Preferred Proven ability to multitask in multiple systems. Preferred Demonstrated strong service acumen. Preferred Excellent PC, data entry & word processing software skills. Preferred Life and Health Insurance License in home state Able to obtain life & health insurance license after consistent service performance over a period of time. within 1-1/2 Yrs - (Required) Work Setting/Position Demands: Occasional after-hours work needed Routine and/or extended after hours work needed Travel Requirements: 0% travel

Responsibilities

The Part-Time Non-Licensed Service Consultant responds to customer inquiries through inbound and outbound calls, addressing various customer needs such as payment processing and billing issues. They act as a liaison between customers and internal departments while ensuring compliance with policies and standards.