York Funeral Home Ltd. is seeking a Part-Time Office Assistant.

JOB QUALIFICATIONS

• Very personable and welcoming
• Strong team player who is professional and compassionate
• Excellent attention to detail and high degree of accuracy
• Proficient using MS Office (Word, Excel, Outlook) and funeral software
• The successful candidate may be required to complete a background check

JOB PURPOSE

Provide superior customer service and ensure customer satisfaction. The incumbent will assist in duties surrounding the office at the funeral home. They will need to be able to work Monday- Friday from 12 pm to 5 pm.

DUTIES & RESPONSIBILITIES

• Offer comfort and superior customer service to bereaved families and friends of the deceased
• Greet families and guest as they enter the building
• Provide necessary funeral service information and options to customers
• Contact newspaper to provide details of services as required
• Perform data entry, documentation, printing and filing
• Relay customer quality improvement suggestions
• Answer telephones
• Attend immediately to customer complaints or concerns
• Perform other duties as required