Job description
Operations Admin Assistant required to work at Stapleford Flight Centre Friday each week from 10.00 until 18.00 hours.

PERSON SPECIFICATION REQUIREMENTS

• Sound knowledge of and the use of plain English both written and oral
• Must be able to multi-task and work under pressure
• Able to be discreet and diplomatic, approachable and flexible
• Experience of reception or customer service work
• Good numerical skills with an eye for detail
• Ability to work as part of a team with minimum supervision, supporting the lead receptionist
• Experience and ability to use own initiative appropriately
• Ability and willingness to cover for other administrative team members and work outside of normal hours on occasions

• Dealing with clients bookings, cancellation and confirmation of flying lessons by phone and in person
• Entering flights and times on computer system
• Processing payments and customers accounts accurately
• Providing professional reception service to customers and visitors
• Greeting and welcoming visitors to the Offices during opening hours
• Manage bookings for Flying Instructors
• Adding up aircraft technical logs and checking if they have been correctly entered on system
• Giving information on flying courses, prices etc
• Answering emails