PART-TIME PATIENT EXPERIENCE COORDINATOR

• Must have a passion for patient care with minimum 1 year customer service experience
  Athlete’s Care is a multi-disciplinary sports medicine company with 20 locations in the Greater Toronto Area and 3 locations in Ottawa. We are currently hiring for a full-time medical receptionists for our Ottawa - Walkley Rd & Merivale Rd locations.

HOURS:

Walkley: Tuesdays & Thursdays from 11:30 AM to 8:00 PM
Merivale: Saturdays from 8:30 AM to 4:00 PM
We are looking for friendly, enthusiastic, and motivated individuals to join our growing team. Successful candidates are service-oriented, self-directed and able to work withina fast-paced, team environment and provide excellent customer service at all times.
We provide a competitive salary, group benefits, opportunities for educational advancement as well as opportunities for growth. English literacy and computer proficiency are essential.

Education:

• Secondary School (required

Experience:

• Customer service: 1 year (required

Performing daily, weekly, and bi-weekly duties including, but are not limited to:

• Greeting patients and visitors, in person and on the phone, to answer various inquiries
• Scheduling patient appointments and ensuring practitioners stay on schedule by notifying of patients arrival
• Direct billing patient’s private insurance at time of their appointment and/or collecting payment once appointment is completed
• Maintain patient accounts by obtaining, recording and updating personal and financial information while adhering to confidentially procedures
• Handling physicians and therapists various inquires throughout their scheduled clinics
• Responding to online appointment requests in a timely manner
• Completing confirmation calls/e-mails
• Handling incoming faxes and scanning appropriate reports, charts and other documents correctly into patients charts
• Accountable for incoming and outgoing referrals and callbacks on a daily basis
• Ensure adequate physician and therapist supplies are available for efficient operation of the clinic by completing inventory checklist daily
• Completing photocopy of medical notes requests for various MD offices, law firms and insurance companies
• Main point of contact for external partners (WSIB, Motor Vehicle Accidents insurance companies, and Military Blue Cross) to ensure appropriate documentation, paperwork, billing and payments are received
• Daily cleaning and tidying of the clinic treatment areas, staff areas, and washrooms
• Comply to Employee Handbook

Job Type: Part-time
Pay: $18.00-$19.50 per hour

Education:

• Secondary School (required)

Experience:

• Customer service: 1 year (required)

Work Location: In person
Expected start date: 2025-09-1