JOB DESCRIPTION:

SMS Phone Repair is looking for a reliable and experienced technician to join our team in Chard on a part-time basis (28 hours per week). This role involves a combination of mobile phone repairs, front desk IT support, and remote technical assistance.
We’re after someone with solid hands-on repair experience and strong customer service skills. The ideal candidate will be comfortable troubleshooting both hardware and software issues and handling customer interactions confidently.

REQUIREMENTS:

• Minimum 1 year of experience in phone repair
• Good knowledge of iOS and Android devices
• Experience with basic IT support and remote assistance
• Strong communication and problem-solving skills
• Ability to work independently and within a team
• Must be available to work Saturdays (9:00 AM – 1:00 PM)

• Diagnose and repair smartphones (screens, batteries, ports, etc.)
• Assist walk-in customers with tech-related issues
• Provide remote IT support and troubleshooting (phone/email)
• Manage front desk duties, including customer intake and updates
• Keep accurate records of repairs and inventory