Our Front Desk Support Staff are the first point of contact in our office, whether it is in-person, on the phone, or by email. The primary responsibility for this position is to provide support to our Agents, Clients, and Management, and to ensure that our front desk operations are functioning smoothly and efficiently.
This is an administrative support position, responsible for managing emails, uploading listings / making changes to listings, preparing offers, etc. This position also provides overflow support to the Manager of this branch, assisting with various office tasks as necessary.
Job Type: Part-time, evening & weekends
Location: Willowdale office (evenings, weekends with some day availability for day shifts as needed) One of our busiest office, double staffed always

SKILLS & QUALIFICATIONS:

• Superior customer service skills, including excellent telephone manner
• Ability to multi-task and handle multiple requests simultaneously
• Strong ability to remain patient and calm when under pressure
• Excellent organization & time management skills
• Working knowledge of MS Office (Word and Excel), Gmail, GoogleDocs
• Comfortable working with technology and learning new programs and platforms
• Ability to work both independently and as part of a team

• Answering phones via our web-based phone system
• Taking and sending messages for Agents using our internal paging system (Brokerbay)
• Receiving deposit cheques and preparing deposit receipts
• Managing emails and responding to agent requests
• Helping Agents with tasks such as typing, drafting letters and other documents
• Preparing offer documents using Webforms/TransactionDesk
• Brokerloading - uploading listings on TRREB
• Processing price changes and other amendments on MLS listings
• Organizing listing paperwork (using TransactionDesk)
• Other duties as assigned