Applicants must be able to commit to either of the following shift patterns:
Shift Pattern One: 20.5 hours per week.
Monday – 07:45-18:30; Tuesday – 07:45 – 13:00; Thursday – 13:00-18:30
Shift Pattern Two: 25 hours per week.
Monday – 07:45-18:30; Tuesday – 13:00- 18:30; Friday – 07:45-18:30
Penns Personnel are looking to recruit two experienced part-time Receptionists/Administrators to work within a busy GP surgery based in Sutton Coldfield.
As a key point of contact for the practice, serving 15,000 patients, their reception team plays a vital role in ensuring smooth and efficient operations. Responsibilities include managing appointments using the latest AI-driven Rapid Health system, handling patient inquiries and maintaining accurate medical records. All duties are performed in line with established Practice Policies to uphold high quality patient care.

Duties include:

• Call Handler – answering calls from patients, and signpost patients in the use of the latest AI technology system (Rapid Health) for appointments, prescription requests and general enquires.
• Booking in arrivals for doctors, nurses and other members of the Primary Health Care Team and monitoring the flow of patients into consulting and treatment rooms.
• Registering new patients, explaining the function of the Practice and the procedures in case of illness, and giving details of services available.
• Advising patients of relevant charges for private services, accepting payment and issuing receipts.
• Registering visitors, contractors, and pharmaceutical representatives, then notifying their designated contacts.
• Ensuring that details of any unresolved or urgent matters are conveyed to incoming staff at changeover times.

SHIFT PATTERNS AND DAYS:

Shift Pattern 1: 20.5 hours per week.
Monday – 07:45-18:30; Tuesday – 07:45 – 13:00; Thursday – 13:00-18:30
Shift Pattern 2: 25 hours per week.
Monday – 07:45-18:30; Tuesday – 13:00- 18:30; Friday – 07:45-18:30
We are looking for candidates with the flexibility to able to offer Holiday/Sickness Cover as required.
Job Types: Part-time, Temp to perm
Pay: £12.21 per hour

Application question(s):

• Are you able to commit to either of the shift patterns detailed?
• Do you have excellent Customer Service and Communication skills?
• Are you able to commit to a start date of 22nd September 2025?

Work Location: In perso

REQUIREMENTS FOR THE ROLE:

• Excellent communicator both verbally and written demonstrated with people at all levels and in all circumstances.
• An understanding, acceptance and adherence to the need for strict confidentiality.
• Must have proficiency in Microsoft Office/Word and with communicating by email.
• Excellent customer service skills and a helpful and friendly attitude.

Duties include:

• Call Handler – answering calls from patients, and signpost patients in the use of the latest AI technology system (Rapid Health) for appointments, prescription requests and general enquires.
• Booking in arrivals for doctors, nurses and other members of the Primary Health Care Team and monitoring the flow of patients into consulting and treatment rooms.
• Registering new patients, explaining the function of the Practice and the procedures in case of illness, and giving details of services available.
• Advising patients of relevant charges for private services, accepting payment and issuing receipts.
• Registering visitors, contractors, and pharmaceutical representatives, then notifying their designated contacts.
• Ensuring that details of any unresolved or urgent matters are conveyed to incoming staff at changeover times