About Us: We are a dynamic, multidisciplinary healthcare clinic in Mount Pearl, offering Chiropractic, Physiotherapy, Massage Therapy, Counselling and Kinesiology services. We are looking for a Receptionist/Office Assistant to be part of our front office team.
As a receptionist in an allied health clinic, you will be responsible for supporting the day-to-day operations of the clinic, including patient coordination, providing excellent customer service and keeping the clinic clean. Your role will be critical in ensuring a smooth clinic experience for both patients and staff.

Position Details:

• Type: Part-time
• Hours: Monday to Thursday 3-7pm, Saturdays 9-1pm
• Compensation: $18.00 - $19.50 per hour depending on experience
• Experience: At least 1 year in a receptionist/administrative role in a healthcare setting (preferred)

Responsibilities:

• Greet and welcome patients in a courteous and professional manner
• Schedule patient appointments, including follow-ups and cancellations
• Answer and direct phone calls and emails promptly, maintaining a professional tone
• Process patient payments and handle billing inquiries
• Assist patients with completing forms and provide information on services offered
• Maintain patient confidentiality in accordance with clinic policies and relevant laws
• Update patient records and file documentation according to clinic procedures
• Ensure the reception area is clean, organized, and welcoming at all times
• Assist with administrative tasks, including organizing and ordering office supplies and handling cash
• Maintain and operate clinic software systems (e.g., Telus Portal, Jane App)
• Communicate effectively with healthcare professionals regarding patient needs and concerns

Ideal Candidate:

• 1 year or more experience as a receptionist, preferably in a healthcare setting
• Strong communication skills, both in-person and over the phone
• Proficient in Microsoft Office, Google Suite and general office technology
• Detail-oriented, with the ability to manage a variety of tasks in a fast-paced environment
• Knowledge of clinic management software such as Jane App or Telus Portal is a strong asset
• Enthusiastic about health and wellness and helping patients achieve their goals

Job Type: Part-time
Pay: $18.00-$19.50 per hour
Expected hours: 16 per week

Benefits:

• Casual dress
• Company events
• On-site parking

Application question(s):

• Do you have experience working in a healthcare clinic?
• Do you have experience working with Jane App or Telus Portal?

Experience:

• Administrative: 1 year (preferred)

Work Location: In perso

• Greet and welcome patients in a courteous and professional manner
• Schedule patient appointments, including follow-ups and cancellations
• Answer and direct phone calls and emails promptly, maintaining a professional tone
• Process patient payments and handle billing inquiries
• Assist patients with completing forms and provide information on services offered
• Maintain patient confidentiality in accordance with clinic policies and relevant laws
• Update patient records and file documentation according to clinic procedures
• Ensure the reception area is clean, organized, and welcoming at all times
• Assist with administrative tasks, including organizing and ordering office supplies and handling cash
• Maintain and operate clinic software systems (e.g., Telus Portal, Jane App)
• Communicate effectively with healthcare professionals regarding patient needs and concern