CareChoice is one of Ireland’s leading residential homes for the older person. We provide dedicated care, and a safe and welcoming home for all our Residents. Our ethos is to create a home from home for our clients, where they can live life to the full with support and respect, whilst enjoying building relationships with all our staff.
With over 20 years of experience in the Nursing Homes Sector, the CareChoice Team is focused on transitioning CareChoice to become the most trusted and respected Nursing Home brand in Ireland.
We are now looking for a part-time Receptionist for our Elm Hall Nursing home. This is an excellent opportunity to develop your skills within our organisation.

JOB DESCRIPTION

• Responsible for the operation of the switch board and redirect calls in a professional and courteous manner
• Maintaining an organized office
• Proficient use of MS office and experience using Strandum an advantage
• Completing all the paperwork involved in admitting and discharging Residents
• Imputing residents details files to ensure all are up to date
• Receiving and recording cash receipts. Issuing receipts to customers
• Coordinating incoming and out coming mail
• Refer any queries regarding bed vacancies to the relevant manager
• Filing residents details and archiving old files
• Ordering any supplies using the Company purchasing system
• Co-ordinate complaints handling and compliance with Complaints policy
• HR Support for Staff Audit Files

QUALIFICATIONS AND SKILLS;

• QQI/FETAC qualification OR relative experience in a similar environment.
• Prior experience as a receptionist or in related field.
• Consistent, professional dress and manner.
• Excellent written and verbal communication skills.
• Competency in Microsoft applications including Word, Excel, and Outlook.
• Professional, caring and empathetic nature.
• Be comfortable working in a sometimes, challenging environment.

JOB PURPOSE

• Working with all departments and providing the best possible customer care and administration support.
• Providing a friendly environment where queries are handled professionally and with confidentiality.
• All employees are expected to honour the privacy of the resident.
• Respect for the individuality, dignity, autonomy and empowerment of the resident must underpin all activities and interactions undertaken during the course of their duties

KEY RESPONSIBILITIES

• Ensuring that ones personal demeanour, attitudes and interactions are at all times professional in approach
• Practice and promote Nursing home guidelines on hand washing and Infection Control to protect oneself and others
• Adherence to guidelines on Absenteeism Lateness and sickness

VARIATION TO DUTIES

You may be required to undertake other duties as may reasonably be expected of you within the scope of the post.