OVERVIEW

We are seeking a professional and friendly Receptionist to join our team to cover holidays and other absences with a minimum of 16 hours per 6 weeks, perfect if you want steady, flexible hours in a supporting environment.
Your core shifts will include some weekday evenings from 6pm to 8pm and one Saturday every six weeks from 8:30am to 5pm. The other cover will typically be between 8am and 6.30pm on various weekdays. Hours will be identified monthly in advance, although there may be some short notice requests for unexpected absences.
The ideal candidate will be the first point of contact for our patients, providing exceptional service while managing a variety of administrative tasks. This role requires strong organisational skills, attention to detail, and the ability to multitask in a fast-paced environment.

THE SPECIAL REQUIREMENTS OF THE POST REGARDING SKILLS, KNOWLEDGE AND EXPERIENCE ARE:

• Well-developed communication and interpersonal skills
• Ability to deal with members of the public in a courteous and understanding manner
• Ability to cope under pressure
• Ability to use own judgement, resourcefulness and common sense in response to patients’ enquiries and requests
• Effective time management
• Ability to work as part of a team and on their own
• Be flexible in an environment where the workload is constantly changing and varied
• Strong IT skills
• Be empathetic and caring
• An understanding, acceptance and adherence to the need for strict confidentiality
  If you are an organised individual with a passion for providing outstanding customer service, we encourage you to apply for this exciting opportunity as a Receptionist within our dynamic team.
  Job Types: Part-time, Permanent
  Pay: From £12.21 per hour

Benefits:

• Company pension

Schedule:

• Flexitime
• Monday to Friday
• Weekend availability

Language:

• English (preferred)

Work Location: In perso

• Provide a professional first line response to all callers, whether in person or by telephone
• Ensuring all enquiries are dealt with in a timely manner in line with practice guidelines
• Making appropriate appointments in line with our current processes
• Dealing with the administrative tasks daily
• Ensuring new patient registration forms are completely correctly
• Processing prescription requests received in paper
• Have a knowledge of the Online Services we offer to help with patient queries
• Receiving of samples and following the processes ensuring these are dealt with in a timely manner
• Updating the patient check in system to reflect rooms which the clinicians are working in
• Posting of outgoing mail
• Keeping up to date with changes in procedures and information affecting the post
• Attend to any ad hoc IT issues, for example replacement of toners, printer issues etc
• Ensure public areas are kept clean and tidy and follow infection control guidelines
• Attending team meetings and practice learning sessions
• Opening and closure of premises in line with practice procedures