SHIFTS ARE;

Friday 10am-8 pm
Saturday 9am-6 pm
Sunday 10am-6pm
We are looking for a friendly and outgoing individual with an excellent phone manner to fill a part-time Front Desk Receptionist position with exceptional customer service skills. Fast typing skills are required as there is a large volume of booking enquiries. Experience in the Massage and Holistic Health Industry would be ideal. Knowledge of Phorest Software would also be a huge advantage. The successful candidate will thrive in a busy working environment, be an expert at multi-tasking, and take their own initiative to get things done with a can-do attitude.
The successful candidate MUST have a minimum of 1-year Receptionist experience in a very busy environment and be confident using Microsoft Word and Excel.

MAIN RECEPTIONIST DUTIES:

• Five Star Service – this is of the utmost importance. All clients must receive exceptional Customer Service at all times.
• Using Phorest Booking software, efficiently managing all enquiries and bookings made via phone, email, and in person.
• Keep the Reception Area spotlessly clean, neat, and tidy at all times.
• Meet and greet and offer our clients water upon arrival.
• Ensure Daily Checklists are completed
• Liaise with General Manager on regular basis with updates
• Cover holidays when other Receptionists are on Annual Leave
• Ad-hoc daily admin duties.

WHAT’S EXPECTED IN THE ROLE

• Be extremely organized and have a superior multitasking skillset
• Be a perfectionist, striving to achieve the highest standards at all times
• Exceptional attention to detail
• Be proactive in all activities
• Have pride in one’s appearance
• Exceptional Customer Service skills are needed for effective discussions with clients when dealing with all Massage related queries
• Be both empathic and patient when dealing with all client-related queries
• Have a naturally happy and cheery disposition
• Be able to stay calm under pressure
• Communicate all relevant information clearly to management and colleagues