Overview: We are seeking a reliable and detail-oriented Receptionist with Housekeeping knowledge to join our small but dynamic team at Hocus Pocus Tiny hotel in York.

REQUIREMENTS:

• Experience in hospitality and hotel operations
• An individual who is polite, professional and adaptable to our business model
• An individual who is proactive, receptive and creative in problem-solving
• An individual who is positive-minded and customers-focused
• Somebody comfortable balancing reception with housekeeping duties
  Job Type: Part-time
  Pay: £12.21-£12.50 per hour
  Expected hours: 16 per week

Language:

• English (preferred)

Work Location: Hybrid remote in York YO1 8B

• Answering phone calls with professional phone etiquette and assist with inquiries as needed (from hotel mobile phone from home or hotel 8am-6pm)
• Managing emails and guests communication
• Handling bookings and payments via our channel manager system
• Working with OTA platforms (e.g. booking.com, Expedia, Airbnb)
• Checking rooms are ready and up to standard for the coming guests and assisting with housekeeping tasks (on site)
• One dedicated housekeeping shift per week