Part-Time Reservation Agent - Sign on Bonus! at Makers Air

Fort Lauderdale, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Jul, 26

Salary

20.0

Posted On

08 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Aviation reservation systems, Communication, Interpersonal skills, Microsoft Office, Excel, Critical thinking, Time management, Baggage handling, Ticketing, Payment processing, Logistics, FAA regulations, TSA regulations

Industry

Airlines and Aviation

Description

Description Makers Air is seeking a friendly, detail-oriented Part-Time Reservation Agent to join our team in Fort Lauderdale. As the first point of contact for our passengers, you will play a key role in delivering an exceptional customer experience, and ensuring every passenger enjoys a smooth booking experience. This position is ideal for someone who thrives in a fast-paced aviation environment and enjoys providing high-touch, personalized service. Type: Part-Time. Schedule: Friday - Sunday OR Friday- Monday Location: Onsite – Fort Lauderdale Executive Airport (FXE) $200 Sign-on Bonus What You’ll Do: Provide exceptional customer service in person, over the phone, and via email. Greet passengers upon arrival and ensure a welcoming experience. Manage incoming calls and online inquiries for flight reservations. Provide accurate information regarding schedules, fares, policies, baggage, and services. Create, update, and manage reservations with a high degree of accuracy. Process payments, issue confirmations, and assist with itinerary changes or cancellations. Coordinate with pilots, freight personnel, and customer service team members to ensure seamless passenger experiences. Process payments, issue confirmations, and assist with itinerary changes or cancellations. Assist with ticketing, baggage handling documentation, and applicable fees. Walk guests to aircraft on the tarmac as needed. Requirements 2–4 years of experience in hospitality, aviation, or the travel industry preferred. High school diploma or equivalent required; Associate degree in Aviation, Travel & Tourism, Business, or related field a plus. Knowledge of travel to the Bahamas and Out Islands preferred. Experience with aviation reservation systems strongly preferred. Familiarity with freight, logistics, passenger services, or reservations operations a plus. Strong attention to detail with the ability to accurately manage fares, fees, and related transactions. Sound judgment and critical thinking skills in time-sensitive situations. Excellent communication and interpersonal skills. Proficiency in Microsoft Office (especially Excel); additional languages a plus. Knowledge of FAA and TSA regulations, or willingness to learn. Comfortable learning new systems and thriving in a fast-paced environment. Schedule Requirements Flexibility to work weekends and holidays is required. Working Conditions & Benefits Full-time, onsite position based at Makers Air (FXE). Exposure to outdoor elements when escorting passengers on the tarmac. Benefits (available after 60 days for full-time employees): Shift differential pay Hourly pay plus monthly, quarterly, and annual bonus incentives Pay-for-performance opportunities Collaborative, fun, and engaging company culture $200 Sign on Bonus*

Responsibilities

The Reservation Agent serves as the primary point of contact for passengers, managing flight bookings, inquiries, and payments. They also coordinate with operational staff to ensure a seamless passenger experience, including assisting with baggage and tarmac escorting.