(Part-Time) Resident Services Specialist at Housing Catalyst

Fort Collins, Colorado, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Apr, 26

Salary

26.66

Posted On

16 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Empathy, Communication, Problem-Solving, Teamwork, Mental Health Support, Customer Service, Organizational Skills, Crisis Management, Confidentiality, Event Planning, Documentation, Active Listening, Professional Boundaries, Policy Enforcement, Training, Mindfulness

Industry

Real Estate

Description

Description Housing Catalyst - Resident Services Department (Part-Time) Resident Services Specialist Join Our Team at Housing Catalyst! We're dedicated to transforming communities through affordable housing, fostering a supportive environment where teamwork, compassion, and professional growth thrive. Based in Fort Collins, Colorado, with its vibrant arts scene and abundant outdoor activities, we offer comprehensive benefits, wellness programs, and innovative initiatives to enhance work-life balance. About Working at Housing Catalyst Our work can only succeed with a strong team of people who are passionate about affordable housing and its positive impact on lives and communities. Our organization cares deeply about the people we serve, and we care about our employees who work hard to support them. As such, we are committed to our employees’ professional development as well as their health and wellness. Housing Catalyst creates a supportive work environment, emphasizing its core values of teamwork, compassion, honesty, accountability, and fun. We provide programs geared toward wellness, mindfulness, and various employee enrichment opportunities. We have an active total worker health committee that encourages work-life balance, mindfulness, and healthy lifestyles with numerous activities throughout the year. Housing Catalyst participates annually in a wellness campaign. We are recognized as a Health Links Certified Healthy Workplace™ Leader in the state of Colorado. We periodically offer mindfulness classes and our mindfulness program has even been in the news. Position Overview Housing Catalyst is looking for a positive, reliable, and empathetic Resident Services Specialist to work with residents in a supportive housing environment. In this role, you will engage, redirect, or assist residents who are in need. If you have a desire and work experience with people experiencing homelessness, trauma, addiction, and substance recovery care populations, we would like to talk with you. This position reports to the Permanent Supportive Housing Supervisor. Weekend and holiday availability is a must. The schedule for this position is Wednesdays and Thursdays, 1PM to 9PM. All Resident Services Specialist are required to be available and attend monthly All-Staff meetings the second Wednesday of the month from 9AM - 10AM, and weekly Resident Services Team meetings, Fridays from 10:30AM to 11:30AM. Key Responsibilities The duties listed below represent the various types of work that may be performed. The omission of specific duties does not prevent the assignment of work appropriately related to this class. Promote a positive and safe resident environment, engage, redirect, or assist residents in need. Responsible for business support duties such as tracking and updating shift logs, reporting property maintenance problems, front desk coverage, and other back up tasks. Adhere to company policies, procedures, and standards, act with an appropriate sense of urgency and accountability, handle confidential information correctly, and maintain professional boundaries with those contacted during work. Plan and organize group activities and educational workshops such as building self-esteem, learning life skills, art, and cooking. Conduct new resident orientation for residents. Identify and address resident concerns by actively listening and problem-solving. Employ effective techniques and best practices working with people in a mental health crisis, trauma, alcohol/drug addiction, and emergencies to stabilize the situation. Monitor, document, and enforce resident and property policies and rules. Assist residents in completing forms, documents and using computer-based resources. Report any hazardous and emergencies immediately. Coordinating the entry of CaseBuddy notes. Coordinating the monthly newsletter and calendar. Participate in training and educational opportunities for ongoing professional development. Maintain regular and prompt attendance in the workplace. Might be reassigned in emergencies. Performs other duties as assigned. Must be able to handle confidential and sensitive information appropriately. Comply with policies and procedures. Communicate clearly and effectively in day-to-day tasks. Establish and maintain effective boundaries and working relationships with those contacted during work, including customers, co-workers, and the general public. Qualifications High school diploma or equivalent, with experience working in the mental health and/or customer service fields. An equivalent combination of education and experience may be considered. Compensation Initial Hiring Rate: $24.15/hr Expected Salary Range: $24.15 - $26.66/hr Physical and Mental Standards The physical and mental standards described here are representative of those that must typically be met by employees to perform the essential functions of this class successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Routinely walk, stand, sit, bend, light lifting, talk, hear, see, and demonstrate manual dexterity. You are regularly required to cope with the mental and emotional stress of the position. Residency Requirements Our work at Housing Catalyst is all about community. Therefore, we consider it critical that our team members are part of the community we serve. For that reason, we require that the incumbent be a resident of Larimer or Weld County. In cases where candidates are not currently residing in this area, we accommodate up to a six month timeframe for relocation. Limited exceptions may be made under extenuating circumstances. Equal Opportunities Housing Catalyst is an equal opportunity employer and maintains a drug-free workplace. To provide equal employment and advancement opportunities to every applicant and employee, Housing Catalyst bases employment decisions on merit, qualifications, experience, and abilities. Housing Catalyst is also committed to working with and providing reasonable accommodations to individuals with disabilities.

Responsibilities

The Resident Services Specialist will promote a positive resident environment and assist residents in need. Responsibilities include tracking shift logs, planning activities, conducting orientations, and addressing resident concerns.