POSITION SUMMARY

Under the direct supervision of the Supervisor, F&B Manager or Casino Shift Manager, this position is responsible for greeting and seating guests with the strictest regard to rules, regulations and outlet operational guidelines while contributing to a safe and welcoming work environment for all team members This position may be performed in a restaurant, bar and grill, on a casino floor, in a bar, at a special event, or other areas. Ensures adherence to the Company’s policies and procedures, motivates and leads by example and supports Great Canadian’s learning environment while establishing a safe and welcoming work environment for all team members.

KEY ACCOUNTABILITIES

• Greet guests by name wherever possible
• Seat guests in accordance with seating chart, number of servers and fair distribution of tables, provides menus; advises guests of daily or weekly specials
• Assigns pager s and documents wait list according to departmental procedures and guidelines
• Explains how various menu items or beverages are prepared (if applicable)
• Assists with cleaning tables or counters; removes dishes and re-stocks when re quired
• Performs opening or closing duties as required
• Maintains accurate records, wait lists and reservations
• Answers telephone, directs calls to appropriate venue, checks phone messages and returns any calls required
• Ensures table availability through communication with bussing and serving staff; maximizes seating arrangements
• Processes guests take out orders accordingly including; entering order into the POS, applying an applicable discounts, accepting payment for order, packaging the order when it is ready ensuring all items, accessories and condiments are included & presenting the guest with their completed take out order when ready
• Performs cashier duties; counts cash float a t end of shift and processes the Cage and Audit drops according to stated procedures
• Breaks serving and bar staff in accordance with their detailed position descriptions when called upon in times of high volumes working as a team
• Liaises and communicates effectively with all appropriate operational departments
• Communicates effectively with guests waiting to be seated regarding their remaining wait time
• Develops and cultivates strong working relationships with all stakeholders: guests, ownership and team members
• Ensures compliance with licensing laws, health and safety and other statutory regulations
• Performs other duties as assigned or directed

EDUCATION AND QUALIFICATIONS

• High School Diploma; Post Secondary hospitality or hotel education an asset
• Minimum 1 year food and beverage experience
• POS experience
• Ability to successfully obtain a Criminal record check
• Ability to exceed internal and external customer expectations through timely, effective and service oriented communication

Please refer the Job description for details