Job Title:
Part Time Seasonal Back Office Representative-Remote (Bilingual: French/English)
Job Description

JOB DESCRIPTION

The Part Time Seasonal Back Office Representative-Remote (Bilingual: French/English) works from home and does not require any interaction with customers. This position will be engaged in the critical task of labeling and annotating diverse data types, including images, text, and videos, to meet the high standards of our clients. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)

A NEW CAREER POWERED BY YOU

Are you looking for a “work from home” career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Happiest Employees,” and “Best Companies for Career Growth” awards every year? Then a remote Technical Support Representative position at Concentrix is just the right place for you!
As a remote Back Office Representative, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer service experiences as we are.

YOUR QUALIFICATIONS

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every interaction. Other qualifications for our Back Office Representative (Remote) role include:

• Must be able to commit to at least a 24-hour work week
• The ability to speak, read, and write fluent French and English
• 6+ months of computer or technical experience
• Typing speed of at least 30 AWPM
• A quiet, distraction-free environment to work from in your home
• A high school diploma or GED
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Strong computer navigation skills and PC knowledge
• A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
• High Speed internet (no wireless/hotspots or satellite) and a smartphone

WHAT YOU WILL DO IN THIS ROLE

As a Back Office Representative working from home, you will:

• Accurately label and annotate data across various projects to support AI and machine learning in a back-office setting (no customer interaction!)
• Ensure the appropriateness of social media content.
• Familiarity with iOS and/or MacOS, or comparable technology is preferred.

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every interaction. Other qualifications for our Back Office Representative (Remote) role include:

• Must be able to commit to at least a 24-hour work week
• The ability to speak, read, and write fluent French and English
• 6+ months of computer or technical experience
• Typing speed of at least 30 AWPM
• A quiet, distraction-free environment to work from in your home
• A high school diploma or GED
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Strong computer navigation skills and PC knowledge
• A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
• High Speed internet (no wireless/hotspots or satellite) and a smartphon

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:

• The base salary for this position is $21.50/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), registered retirement savings plan, paid time off and holidays, and paid training days.
• Choose YOUR OWN schedule! Temporary Gig work around your schedule offers great flexibility (Must be able to commit to at least a 24-hour work week)
• DailyPay enrollment option to access pay “early,” when you want it
• 2 weeks of paid training
• Lucrative employee referral bonus opportunities
• Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• Work-from-home convenience
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and mor