CORE SKILLS & COMPETENCIES

• Good communication skills essential, both written and oral.
• Ability to operate in a pressurized environment.
• Excellent customer service.
• The ability to write short reports and follow written instructions.
• Excellent time keeping.
• Attention to detail and proactive.
• Demonstrable proactive and professional approach to security.
• The ability to use your initiative and make quick decisions to deal with unexpected situations.
• Able to work in an outdoor environment in all conditions.
• Honesty and integrity.
• A polite and helpful manner.
• To follow correct radio procedures.
• The confidence to challenge people where necessary.

PROFESSIONAL QUALIFICATIONS/EDUCATION

• SIA Door Supervisor Licence – essential.

• The ability to liaise and communicate with the control room to ensure safety for all customers and retailers.
• Managing daily enquiries and incidents which may arise throughout the operation of The Mailbox.
• Working closely with all other departments to ensure effective communication on all operational issues, such as maintenance or cleaning.
• Capability to use own initiative is essential and to be a good team player working well as part of a team and being able to prioritise workload is important.
• A positive and friendly attitude when dealing with customers is a key attribute.
• A committed, right first-time approach is essential.
• Customer service experience is essential.
• Opportunity for overtime available.
• Punctuality is an essential requirement of this position, and all officers will be required to report for duty a minimum of 10 minutes prior to the commencement of their shift.
• Uniform will be provided.