Position Summary:
This position is responsible for selling food and beverage with an upbeat and positive attitude. Under the supervision of F&B Manager or Supervisor this role must provide guests with professional and high-quality service. Excel at multi-tasking and display exceptional communication and interpersonal skills. Contribute to a safe and welcoming work environment for all employees. Ensure compliance with Alcohol and Gaming Commission of Ontario (AGCO) regulations and all applicable laws, policies, and procedures . P ositively contribute to an entrepreneurial culture that is nimble, energized, growth oriented, to self-motivate and lead by example. Above all else, must be aligned with, and promote, Shorelines Casinos culture and philosophy of creating a great, memorable experience for our guests and colleagues.

Education & Qualification Requirements

• People-focused and committed to service excellence
• Proactive and solution-oriented with a drive to succeed
• Exceptional interpersonal and communication skills
• Bartending and serving experience preferred
• Customer service experience
• Ability to handle multiple tasks at one time
• Ability to stand for long periods of time
• Ability to lift 30 lbs.
• Previous P.O.S. experience an asset
• Smart Serve certification
• Ability to obtain and maintain registration as a Gaming Assistant with the Alcohol and Gaming Commission of Ontari

• Exceeds guest expectations by providing outstanding customer service.
• Helps create an engaged work environment by choosing positivity and fun, recognizing excellent peer performance, and by caring about and supporting our colleagues every day
• Participates in the implementation of the departmental strategic plans.
• Selling food and beverage with an upbeat and positive attitude.
• Escorts guests to a table when applicable and presents menus
• Thorough knowledge of Food and Beverage items available in the facility.
• Informs guests of any daily specials
• Takes guests orders and makes recommendations
• Serves the guests and checks to ensure satisfaction
• Use of P.O.S. system; Handling of cash and credit; balancing of sales at end of shift.
• Cleaning of tables: clear dishes, empties and properly wiped down, making sure tables and chairs are organized in section.
• Restocking, cleaning, and organizing of all related work equipment and areas.
• Ongoing practice of Smart Serve.
• Understand and follow opening and closing server duties.
• Liaises and communicates effectively with all appropriate operational departments
• Ensures compliance with licensing laws, health and safety and other statutory regulations
• Contributes to a team of engaged colleagues who care passionately about the business, site operations, and delivering a great guest experience.
• Contributes toward workplace health, safety and wellness initiatives.
• Anticipates operational and service issues before they escalate, trouble-shoots and resolves guest concerns before they are complaints.
• Performs other duties as assigned or directed and assist other co-workers as needed

Education & Qualification Requirements

• People-focused and committed to service excellence
• Proactive and solution-oriented with a drive to succeed
• Exceptional interpersonal and communication skills
• Bartending and serving experience preferred
• Customer service experience
• Ability to handle multiple tasks at one time
• Ability to stand for long periods of time
• Ability to lift 30 lbs.
• Previous P.O.S. experience an asset
• Smart Serve certification
• Ability to obtain and maintain registration as a Gaming Assistant with the Alcohol and Gaming Commission of Ontario