POSITION SUMMARY

Under the direct supervision of Operations, this position is responsible for serving the guests at a counter, in a restaurant, casino floor, in a bar. Ensures adherence to all policies and procedures while contributing to a safe and welcoming work environment for all team members. Ensures adherence to the Company’s policies and procedures, motivates and leads by example and supports Great Canadian’s learning environment while establishing a safe and welcoming work environment for all team members.

KEY ACCOUNTABILITIES

• Greets guests by name wherever possible
• Escorts guests to a table when applicable; presents menus; informs guests of daily specials
• Explains how various menu items or beverages are prepared
• Takes the guest orders; makes recommendations
• Serves the guests; checks to ensure satisfaction
• Prepares food and beverages if applicable
• Resolves guests issues or asks management for assistance
• Presents bill upon request; takes payment in the absence of a cashier
• Cleans table s or counters; removes dishes; re-stocks where applicable
• Performs opening or closing duties as required
• Counts cash float at end of shift when applicable
• Covers other servers’ sections when required
• Exercises good judgment when serving alcoholic beverages
• Liaises and communicates effectively with all appropriate operational departments
• Develops and cultivates strong working relationships with all stakeholders: guests, ownership and team members
• Ensures compliance with licensing laws, health and safety and other statutory regulations
• Performs other duties as assigned or directed

EDUCATION AND QUALIFICATIONS

• High School Diploma
• Minimum 1 year serving experience effective and service-oriented communication
• POS experience
• Valid Smart Serve Certification
• Ability to successfully obtain a Gaming License
• Ability to exceed internal and external customer expectations through timely,

Please refer the Job description for details