THE PROPERTY:

Lake Louise Inn is a full-service hotel with 247 guest rooms and suites surrounded by soaring pines and sweeping mountain views, nestled among the snowy peaks of Banff National Park and is part of a UNESCO World Heritage Site.
Lake Louise Inn is dedicated to ensuring each position in the company is treated equally and with the utmost importance. We value the diversity of our employees and want each of them to experience a welcoming atmosphere that delivers respect, compassion and professionalism. We believe that diversity creates memorable experiences every day for both our staff and guests during their time at Lake Louise Inn.

JOB SUMMARY:

Reporting to the Outlet Manager, servers are responsible for making drinks (barista/bartender), taking orders, and delivering orders whilst ensuring guest satisfaction through exceptional customer service. Provide a welcoming and friendly environment for our guests, and answer any guest enquiries in a prompt manner. This position will be primarily in the evenings, with occasional support for banquets, functions and events.

REQUIRED QUALIFICATIONS:

• Previous food and beverage industry experience preferred
• ProServe Certificate required
• Energetic, hands-on, with initiative and integrity
• Excellent customer service skills
• Highly organized and detail-oriented
• Work well under pressure, without supervision, independently and as a member of a team
• Able to perform well in a fast-paced work environment
• Good communication skills
• Basic knowledge of alcoholic beverages and mixology
• Ability to lift heavy trays filled with glassware/food up to 30lbs
• Basic math skills
  Lake Louise Inn is an equal opportunity employer. Should you require assistance with your application please reach out to us in the messages.

• Greet guests upon arrival in a timely manner
• Ensure that all set-ups are correct and complete
• Ensure buffet is stocked and clean at all times where applicable
• Explain the menu specials and offer suggestions that complement the guest’s choice
• Maintain a professional and pleasant appearance at all times
• Deliver beverages and food in a timely manner
• Promptly clear and clean tables in a timely manner
• Check-in with guests to ensure satisfaction
• Refill beverages throughout the meal
• Ensure proper disposal of garbage and recycling
• Assist with training new team members in order to maintain the desired level of service that is in line with the hotel’s service standards
• Ensure cash handling procedures are followed at all times
• Ensure that the restaurant is maintained, clean, safe and secure
• Ensure the Guest Service Standards, Hotel Policies and Procedures are maintained at all times
• Complete daily and weekly checklists
• Deliver guest’s bill and take payment
• Follow Health and Safety rules and guidelines at all times
• Other related duties as assigned by the Outlet Manager