Part-time Student Advisor at ILSC Education Group

Adelaide, South Australia, Australia -

Full Time

Start Date

Immediate

Expiry Date

10 Feb, 26

Salary

0.0

Posted On

12 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Organizational Skills, Communication Skills, Interpersonal Skills, Technical Skills, Cultural Sensitivity, Problem Solving, Database Management, Microsoft 365, PRISMS, Teamwork, Fluency in English, Second Language

Industry

Description

Role: Part Time Student Advisor, ILSC & Greystone College Reports to: Student Services Manager Location: Adelaide Description: ILSC & Greystone College Adelaide, part of the ILSC Education Group, is a private college located in the heart of CBD. We provide English language training as well as and vocational courses (VET) in Marketing, Project Management and Business to international students living in Australia. ILSC & Greystone College Adelaide seeks an enthusiastic Part time Student Advisor to join our friendly and supportive team at our CBD campus. This position is a varied and challenging role and has plenty of opportunity for growth and development the international education industry. The Student Advisor role is responsible for a variety of functions, such as: Job Duties The duties of this position include, but are not limited to: Student Advising Supporting students on-campus by advising on aspects such as cultural acclimatization and general academic issues Supporting student accommodation requests (i.e. Homestay and student residence) Providing a special duty of care for under-age students with regular check-ins Preparing for new student intake (ELICOS & VET) Facilitating academic and financial intervention and problem-solving (if required) Supporting agents by answering phone calls, responding to questions about current student status and providing course information Acting as a point of contact for walk-in students, conducting school tours and ensuring successful conversion Facilitating student extensions Issuing Letter of Acceptance and COEs and working with the school's database system Other Answering the phone, transferring calls and taking messages Helping students with questions and problems and/or leading them to the correct department Updating PRISMS site with relevant student information Assisting the manager & academic director with assigned tasks Supporting reception (if required) Attending general staff and team meetings and training sessions as assigned Work Hours Part-time (20 hours per week), Monday to Friday, between the hours of 8am to 8pm. This position is based at the Adelaide campus. It does not have a working from home option. This position has an immediate opening. Applications must include a cover letter, with details of recent relevant business experience and updated Resume or CV. Please submit your application using the link through Seek. Only successful applicants will be contacted for an interview. Essential Qualifications, Skills, and Attributes Experience working in an international college and / or school Demonstrated customer service skills Outstanding organisational skills Excellent communication and interpersonal skills Excellent technical skills (database, Microsoft 365, PRISMS etc..) A passion for education and sensitivity to the cultural and language issues facing our overseas students Ability to work independently and as part of a team Fluency in written and spoken English is a must Second language is a big plus (i.e. Portuguese, Spanish, Korean, Japanese) Education and Experience Required Working with Children Check Contact Information While we thank all applicants, only those who are shortlisted will be contacted. About ELS, ILSC & Greystone College A world leader in language education & vocational training, ILSC Education Group, which opened its first language school in Vancouver, Canada in 1991 and Greystone College in 2002, offers life-changing educational experiences in Canada, Australia, Ireland and India, some of the world’s most attractive and popular English-speaking work and study destinations. Since opening its first school in Vancouver, BC, Canada, ILSC has become a world leader in language and career training and has grown to include 10 incredible locations around the world, in Vancouver, Toronto and Montréal, Canada; New Delhi, India; and Brisbane, Sydney, Melbourne, Adelaide and Perth, Australia; and Dublin, Ireland; as well as two online language schools, ILSC HELLO and ILSC ALLO. In 2025, ILSC Education Group launched Greystone Institute, a new Higher Education provider in Brisbane. In early 2022, ILSC Education Group joined forces with ELS Educational Services, bringing together over 100 years of combined experience delivering life-changing learning experiences to international students. Since 1961, when ELS Educational Services opened its first school in Washington DC, ELS has developed a global reputation for delivering top-quality English language programs. ELS now has the most extensive network of on-campus English language programs and University partners, across the USA. Our mission is to provide our global community with transformative learning, living and work experiences by offering the finest language, career and higher education programs. Our Core Values PASSION: To enrich & transform people’s lives INNOVATION: To evolve through creativity & diversity. RESPECT: To treat everyone with compassion & dignity. COLLABORATION: To build community & achieve more together. INTEGRITY: To act responsibly & ethically in everything we do. ELS, ILSC and Greystone College are committed to providing a barrier-free environment and are proud to be Equal Employment Opportunity employers. If you need assistance or an accommodation due to a disability, you may contact HR at HR@ilsc.com.

Responsibilities

The Student Advisor role involves advising students on cultural acclimatization and academic issues, supporting accommodation requests, and facilitating student extensions. The position also includes acting as a point of contact for students and assisting with administrative tasks.