JOB DESCRIPTION

BRAND: Laline
POSITION: Part Time Team Lead
LOCATION: Vaughan Mills

YOU ARE RESPONSIBLE FOR THE SUCCESS OF YOUR TEAM, BY:

• supporting the sourcing and selection of talent to build the infrastructure necessary to sustain and grow our scaling business.
• supporting the successful integration and onboarding of new talent to your store.
• building healthy relationships with our people and encouraging a positive and engaging work environment.
• supporting the ongoing development your team to meet revenue & profitability goals.

YOU ARE RESPONSIBLE FOR THE CUSTOMER EXPERIENCE IN YOUR STORE, BY:

• Leading by example and ensuring the quality of the in-store customer experience by communicating, training, and upholding expectations of service, including pampering professional demonstrations of product.
• Providing in-store feedback and coaching to staff to build skills and confidence in customer service and product knowledge.

YOU ARE RESPONSIBLE FOR SMOOTH-RUNNING STORE BY:

• ensuring operational, brand and product standards are met every day and teams are clear on their expectations and roles.
• identifying and escalating opportunities, gaps, risks and roadblocks with urgency and partner as needed with cross functional teams to resolve.
• ensuring standard operational policies and procedures are being followed including health & safety, store maintenance (as good as new), cleaning & replenishment, inventory management and cash systems as required.