TELESALES AGENT/EXECUTIVE (PART-TIME CONTRACT OF 30HRS)

A family business since 1905, M&P O’Sullivan Ltd, now into its fourth generation, continue to play an integral role in the Irish Food industry. A key driver of our growth is our continued passion to provide unrivalled levels of customer service to all our customers, both big and small. We believe in providing our customers with only the best in value, product range and support as it is only through their success that we can realise our success.
We are seeking a dynamic Telesales Executive with enthusiasm and energy to support us in our mission to further develop our growing business. This is an exciting role requiring delivery of specific daily tasks but also new creative tasks.
In this fast paced role you will work closely with the Telesales Manager and in support of managing customer enquiries, sales orders and the overall sales function of the organisation. Some cold calling is also expected.

KEY REQUIREMENTS:

• Proficiency in spoken English.
• Previous telesales experience in retail/wholesale sectors is advantageous.
• Strong communication and interpersonal skills.
• High level of accuracy, numerical proficiency, and attention to detail.
• Intermediate proficiency in Microsoft Excel.
• Ability to work autonomously and collaboratively within a team.
• Positive attributes including problem-solving skills, adaptability, flexibility, commitment, and effective communication.

• Collaborate with the sales team to uphold superior customer service standards.
• Engage with customers via telephone to expand and maintain client relationships.
• Ensure meticulous organisation of customer documentation.
• Liaise daily with the Supply Chain department to optimise operational efficiency.
• Highlight company promotions and upsell across various product categories.
• Resolve customer queries promptly and ensure post-sales satisfaction.
• Cultivate and sustain strong customer rapport.