THE GUILDHALL TRUST

TITLE: Ticketing and Reception Services Assistant
DEPARTMENT: Box Office and Reception
RESPONSIBLE TO: Ticketing and Reception Services Manager

HOURS: 20

PAY: £12.21ph
Closing Date: 5 August 2025
We are looking for a customer service focused part time Ticketing & Reception Assistant to join our busy box office team at The Portsmouth Guildhall.
You must have availability across daytimes, evenings and weekends as flexibility is key for the nature of our business.

EXPERIENCE

Essential
Demonstrable experience & knowledge of working with on a busy reception or in a customer facing role.
Demonstrable experience of working in an environment where good customer care is prioritised.
Desired
Previous experience of working in a ticket selling environment.
Previous experience in working in a 5-star customer facing environment.

SKILL/ ABILITIES

Essential
Excellent communication skills (oral and written).
An ability to assess and respond to people and a wide range of customer-based issues and situations, and to remain calm and professional while dealing with and prioritising numerous duties.
Good sales skills, ability to up-sell, to use initiative and to promote the venues product.
An ability to present a calm and friendly exterior to the customer and client at all times.
Good ICT skills, especially in Word, Excel and Access.
Confidence in numeracy.
Desirable
Worked on a ticketing platform previously.

EDUCATION & TRAINING

Essential
I.T. Training
Customer Service experience
Desirable
NVQ qualification
Customer service training
Job Type: Part-time
Pay: £12.21 per hour
Expected hours: 20 per week

Benefits:

• Private medical insurance
• Sick pay

Schedule:

• Monday to Friday
• Weekend availability

Work Location: In person
Application deadline: 05/08/2025
Reference ID: Box Offic

PURPOSE OF JOB

To work in our Ticketing and reception team. To sell tickets face-to-face for all our concerts throughout the year and to deal with ticket related enquiries. To be the first port of call for all Guildhall enquiries, providing information, direction and a first-class customer service response in line with the venue’s operational values.

PRINCIPAL RESPONSIBILITIES

1. To process tickets from a range of sources including in-person, post, telephone, and on-line requests in a courteous and professional manner and ensuring that accurate customer data and information is captured onto the Eventim InHouse Box Office system.
2. You would need to be confident in applying the financial processes of The Guildhall Trust, including end of shift reconciliations of financial processes for the box office and banking procedures.
3. To act as the first point of contact when people enter the Guildhall, to provide a warm welcome and to provide general reception duties for the Guildhall Trust, as well as all the Guildhall office tenants.
4. To have detailed knowledge of the activities in the building in order to respond and assist with enquiries on all Guildhall offers, including our conference, seminar, events and wedding packages, room hire rates, exhibitions, Café and VIP offers. You need to demonstrate strong sales skills in selling these products/ offers.
5. To support marketing and administration with information gathering, data collection and the distribution of information to clients and customers. To support teams in the promotion of the venue’s events and spaces.
6. To be part of the wider ‘Team Guildhall’. To work with colleagues across departments showing support and to aid in problem solving when required.