Additional Information20 hours per week
Job Number25093234
Job CategoryFood and Beverage & Culinary
LocationSheraton Grand Hotel & Spa Edinburgh, 1 Festival Square, Edinburgh, Scotland, United Kingdom, EH3 9SR
SchedulePart Time
Located Remotely?N
Position Type Non-Management

REQUIREMENTS:

We are looking for a confident individual who is capable to work on their own initiative as well as part of a team and has a strong desire to improve on their skills and knowledge as well as:

• Ability to handle stress and cope with the pressures of the job as and when they occur
• Ability to deal with and adapt to unexpected situations: complaints, change
• Good listening skills for use with internal and external customers alike
• Flexible approach towards hours
• Capability of prioritising their workload to meet deadlines, focused on solving customer issues
• To project a pleasant and positive professional image to all contacts at all times.
• Manage cultural needs and expectations of guests.
• Punctual attendance to each shift.
• Maintain positive teamwork at all times.
• Allocate tasks to the team to ensure all duties carried out thoroughly and on time.
• Coaching and training of the team.

• Assist in directing and supervising the daily running of the In Room Dining and Club Lounge areas, maintaining the Sheraton Grand`s standards of service, guest satisfaction and efficiency.
• Ensure your outlets are adequately equipped with operating equipment, guest supplies and restaurant accessories in line with business demands.
• When delegated by your manager you are responsible to schedule and assign staff according to reservation forecast, special activities, events, holidays, vacation and operation requirements.
• To conduct regular outlet meetings daily pre-shift briefings in each of the outlets in order to review and improve service procedures and to communicate special arrangements.
• To maintain the Food & Beverage Log to record comments, complaints, sales information, revenue and any unusual occurrences. This should be updated on a daily business.
• To ensure that all team members within your outlets are well presented and correctly groomed according to the Sheraton Grand standards.
• Responsible to ensure there is a downward flow of communication from your Manager i.e. relevant information is passed onto all team members.
• Responsible for the outlet`s cash handling, float and pay-in procedures ensuring all members of your team are trained on the standard procedures and in turn they are adhered to at all times.