Part Time Weekend Front Desk Agent at Ocean Havens

Boston, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

26 Jun, 26

Salary

0.0

Posted On

29 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Detail-Oriented, Problem-Solving, Initiative, Teamwork, Customer Service, Hospitality, Check-in, Check-out, Concierge Services, Reservation Handling, Invoicing, Record Keeping, Multi-tasking, Organization

Industry

Hospitality

Description

FRONT DESK AGENT / PART TIME - WEEKENDS BOSTON, MA ---------------------------------------- About Us: Boston Yacht Haven is a premier luxury boutique waterfront hotel and marina, offering an exclusive experience for guests who appreciate exceptional service and stunning harbor views. We are seeking a dynamic and personable Part Time Front Desk Agent (Weekends) to join our team—someone who thrives in a fast-paced environment, loves meeting new people, and enjoys providing top-tier hospitality. We are located on the North End Waterfront, close to the Aquarium and Haymarket T stations. www.thebostonyachthaven.com Who You Are: * A pleasant communicator who can connect effortlessly with diverse guests. * A hardworking, detail-oriented, and energetic individual who enjoys problem-solving and taking initiative. * Someone who thrives in a team environment but can also handle responsibilities independently. * Passionate about hospitality, customer service, and creating unforgettable guest experiences. Key Responsibilities: * Welcome and assist guests with check-in, check-out, and concierge services, ensuring a seamless experience. * Provide exceptional customer service, responding to inquiries about the hotel, marina, and Boston attractions. * Handle reservations, phone calls, and guest requests with professionalism and efficiency. * Work closely with housekeeping and maintenance teams to ensure rooms and facilities are in top condition. * Work closely with colleagues from other properties in the collection sharing the same customer base. * Process payments, handle invoices, and maintain accurate records in all of the inn and marina software. * Cross-train to assist with marina and heart-of-the-house responsibilities. * Assist with special guest requests, VIP services, and marina operations as needed. * What We’re Looking For: * Ability to read, write, speak and communicate effectively in English. Bilingual is also a plus! * Previous hospitality or customer service experience is a plus, but a positive attitude and willingness to learn matter most! We do provide full training! * Ability to multi-task, stay organized, and handle busy shifts with a smile. :) * Ability to sit and stand for periods of time, lift, push, pull and carry up to 20 lbs. * A problem-solver who can think on their feet and deliver solutions with confidence. * Shifts are between 8 AM to 6 PM. Occasional after-hours support requested. Weekend shifts are a must, additional days may also be available. * Other tasks as assigned by management. Why Join Us? * Lots of opportunities for career growth and development in a world-class setting * A beautiful waterfront work environment * A supportive and fun team culture * Employee discounts, perks, and more! If you're a motivated, customer-focused individual looking for an exciting opportunity, we want to hear from you! Apply Today: We are an equal opportunity employer. All are encouraged to apply. Apply online only. We look forward to welcoming you aboard!

Responsibilities

The agent will welcome and assist guests with check-in, check-out, and concierge services while providing exceptional customer service regarding the hotel, marina, and local attractions. Responsibilities also include handling reservations, processing payments, maintaining records, and coordinating with housekeeping and maintenance teams.