CAPABILITIES

To be successful in this position you will have:

• demonstrated experience in providing high quality customer service, and providing a seamless service to clients
• experience in monitoring project performance against program objectives, identifying and managing risks and issues to ensure program objectives are met
• demonstrate exceptional interpersonal and stakeholder management skills, with proven ability to effectively engage, build positive relationships, and communicate clearly with a wide range of internal and external stakeholders.
• demonstrated ability to effectively plan, prioritise, and manage multiple tasks and projects simultaneously
• effective problem-solving capability to resolve or escalate issues or queries.

Desirable Qualifications and Experience

• Experience in coordination or project administration is desirable
• Experience working in a dynamic, high performing team in a large or complex organisation
• Ability to quickly learn and adapt to new technology platforms and systems, ensuring seamless integration into team workflows

AN EXCITING OPPORTUNITY TO JOIN OUR TEAM AND PLAY AN IMPORTANT ROLE IN THE VICTORIAN ACADEMY OF TEACHING AND LEADERSHIP (ACADEMY).

At the Academy, we are passionate about meaningful and exciting work that has an impact on education and student outcomes. Our shared purpose is to create and offer evidence-informed professional learning programs, events and initiatives designed to take Victoria’s highly skilled teachers and school leaders from great to exceptional and advance the quality and status of teaching and school leadership.
We care about the quality of our work, demonstrate collective responsibility for continuous improvement and support each other to do the very best we can every day to achieve our goals.
The Academy is a learning organisation that provides opportunities for employees to grow. We have a positive culture that we are building together, where people feel supported, valued and heard.

ABOUT THE ROLE

The purpose of the Participant and Program Support (PPS) team is to `know our participants’ and support their engagement with the Academy. The PPS team is large and collaborative in nature; and seek to provide seamless service to their stakeholders and are committed to delivering excellence through every interaction they lead.
Participant and Program Officers (PPOs) are brokered into program management teams to support the delivery of an optimal, high quality and consistent professional learning experience. The team also provide support to both participants and project teams based on a variety of processes and procedures to support consistency and efficiency.

The Participant and Program Officer (PPO) will be responsible for ensuring a high-quality and inclusive experience for participants, by:

• leading and managing the participant experience, alongside program management teams who lead the delivery of the professional learning.
• managing all elements of the scheduling of programs to ensure coherent course delivery across all programs over multiple years
• managing online registration and application processes, ensuring a seamless experience for all participants
• coordinating participant communications to keep all stakeholders informed and engaged
• organising catering and participant accessibility requirements to ensure a comfortable and inclusive environment
• monitoring and reporting on our participation-related key performance indicators to assess and improve the overall participant experience