OVERVIEW

We are seeking enthusiastic and dedicated individuals to join our team as a Participant Service Specialist. In this role, you will engage with customers, providing exceptional service while assisting with various tasks that contribute to our overall success. This position is ideal for those who enjoy working in a dynamic environment and have a passion for customer interaction.

EXPERIENCE

• Previous experience in customer service or sales is preferred but not required.
• Strong communication skills, both verbal and written, are essential for success in this role.
• Ability to analyze information and provide insightful feedback.
• Multilingual or bilingual capabilities are a significant advantage
• Familiarity with data entry processes is beneficial.
  Join us as a Participant Service Specialist and be part of a team that values collaboration, innovation, and exceptional service!
  Be sure to check out our website at https://www.westofwindsor.com and you can also apply through there as well.
  Job Types: Full-time, Fixed term contract
  Contract length: 12 months
  Pay: $17.20-$19.40 per hour
  Expected hours: 35 per week

Education:

• Secondary School (preferred)

Experience:

• Customer service: 1 year (required)
• Data entry: 1 year (preferred)
• using Microsoft Teams and Outlook: 1 year (preferred)

Licence/Certification:

• Police Clearance (preferred)

Work Location: In perso

• Provide outstanding customer service by addressing inquiries and resolving issues promptly.
• Perform data entry tasks accurately to maintain up-to-date records.
• Communicate effectively with customers and team members to ensure a seamless experience.
• Analyze customer feedback and trends to improve service delivery.
• Utilize multilingual skills, particularly in Spanish, Arabic, Chinese, French and English, to assist a diverse clientele.