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Partner Customer Success Account Manager at Microsoft

Tokyo, Tokyo, Japan -

Full Time

Start Date

Immediate

Expiry Date

24 Feb, 26

Salary

0.0

Posted On

26 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Relationship Management, Customer Success, Solution Delivery, Practice Management, Consulting, Portfolio Management, Stakeholder Engagement, Problem Solving, Collaboration, Service Alignment, Business Objectives, Consumption Blockers, Executive Relationships, Communication, Japanese, Chinese

Industry

Software Development

Description

Relationship Management You will develop, nurture, and build foundational relationships with key executive Partner stakeholders to expand the partnership and ensure quality solution planning, delivery execution, with ongoing health. You will facilitate relationships between Partner stakeholders and Account team peers to achieve Partner and customer business objectives. Identify, track, and assist Partners in removing consumption blockers for them and their customers by collaborating with account teams and leveraging the services and skillsets aligned. Identify opportunities to align new services and solutions to achieve Partner and customer business objectives. Master's degree in business, Sociology, Psychology, Computer Science, or related field AND 3+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's degree in business, Sociology, Psychology, Computer Science or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience Fluency in Japanese and Chinese are required, proficiency in English is preferred. Currently based in Tokyo. Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 8+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience. 3+ years relevant work experience within customer industry.

Responsibilities

Develop and nurture relationships with key executive Partner stakeholders to expand partnerships and ensure quality solution planning and delivery execution. Facilitate relationships between Partner stakeholders and account team peers to achieve business objectives and remove consumption blockers.