Partner Customer Success Account Mgmt IC4 at Microsoft

Chiyoda, , Japan -

Full Time

Start Date

Immediate

Expiry Date

14 Jan, 26

Salary

0.0

Posted On

16 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Cloud, AI, IT Service Management, Technical Expertise, Business Acumen, Delivery Management, Post Sales Delivery, Support Orchestration, Customer Success, Partner Ecosystem, Value Realization, Collaboration, Continuous Learning, Digital Cloud Platforms, Strategic Goals, Transformational Goals

Industry

Software Development

Description

At Small Medium Enterprises and Channel (SME&C), we are leading a high-growth, AI-powered global sales team—one that is deeply connected to our partners and driven by customer success. By uniting our Small Medium Business, Corporate, Strategy, and Partner teams, we are unlocking the largest customer opportunity, backed by the industry’s most significant investments. Leveraging the power of AI and our extensive partner ecosystem, we are redefining how businesses of all sizes adopt technology to drive growth and innovation. SME&C is more than a sales organization—it’s a culture of innovation, opportunity, and inclusivity. Here, you’ll be part of a diverse, high-performing, and customer-obsessed team where collaboration, connection, and continuous learning fuel everything we do. If you thrive in a fast-paced, digital-first environment and are eager to make a meaningful impact, explore how SME&C can be the next step in your career. Together, we are shaping the future of business. Are you a cloud loving person that has Cloud, AI and IT (information technology) Service Management blood running in your veins? Are you looking for an opportunity to join forces with Microsoft and our partners to drive mutually beneficial business growth? Do you enjoy empowering companies to achieve their strategic and transformational cloud goals by leveraging Microsoft solutions? As a CSAM, you are the primary delivery lead for our most strategic partners, empowering them to achieve more by accelerating value realization to their customers across our Digital Cloud platforms. By leveraging your technical expertise, business acumen and industry perspectives you will be responsible for the end-to-end post sales delivery and support orchestration across the Microsoft and Partner ecosystem to align the right resources at the right time to achieve partner business outcomes. Check out the CSAM role in the Customer Success Unit at Microsoft! Be ready to make impact! This opportunity will allow you to accelerate your career growth, leverage your delivery management capabilities and deepen your cloud and industry expertise. This role is flexible in that you can work up to (50%- 75%) from home to support Japan and East Asia countries.

Responsibilities

As a Customer Success Account Manager (CSAM), you will be the primary delivery lead for strategic partners, helping them realize value for their customers across Microsoft’s Digital Cloud platforms. You will leverage your expertise to orchestrate support and resources to achieve partner business outcomes.